Casablanca ExpressComplaints and Reviews

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2.1 Based on 41 reviews
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  • Customers like
    • Customer service 9
    • Idea of receiving a free trip 4
    • People selling were nice 4
  • Customers don't like
    • Misleading 5
    • Dishonest 3
    • Must use by date 3

So far it's very ohh extrem bad experience they tell wrong and mislead to all customers. After lots of efforts from there side to get more money or extend my days and after we didn't got convince. And then they send me only 2 airlines tickets instead of 4 what they committed for., plus always tell me lie for sending my package at my home or sometime tell me we email all, just bull sheet. Please stay away from this trap. Read more

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This company is the biggest joke ever! We fell for the two free nights which is a total scam! Registered and then called to make reservations and paid the fully refundable 25.00! They took my $ but wouldn't make the reservation. Sd we get a letter in mail in two wks that needs to b filled out and returned. Well over three weeks and nothing in mail yet! But low and behold they charged my card same day! Also found out the Joel was not 4 to... Read more

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This company is a complete joke! I made reservations back in October 2015. No biggie... the guy David called about a upgrade package 45 days prior to my expected travel date no biggie. .... I declined the upgrade then got a letter in the mail confirming that i did not upgrade. I called every other day in aids to confirm my travel dates. NOTHING 20 phone calls later I finally talk to JULIO the manager for the 3rd time and he tells me that i am... Read more

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This the the worst, horrendous and unprofessional customer service I've experienced till now! We got an offer from Welk's Resorts (NorthStar) - 2 free Disneyland tickets + 3 nights hotel accomodation. BETH was our travel agent, and I haven't spoken to someone who is more rude and unprofessional than her. We were given an impression that we just need to tell travel dates (as per our convenience) and Casablanca express (the travel agent) will mail... Read more

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We got an offer from Welk's Resorts (NorthStar) - 2 free Disneyland tickets + 3 nights hotel accomodation. We were given an impression that we just need to tell travel dates (as per our convenience) and Casablanca express (the travel agent) will mail us the tickets and hotel booking papers. Lots of catches, fine prints and worse experiences post that: 1.The whole process took 5 months! 2.Expect your call to be on hold for (ATLEAST) 25 min!... Read more

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A year or so ago, I noticed a Groupon deal for a three night stay in Las Vegas for $40, so I took advantage of it. Unfortunately, it was through the Riviera hotel, which was torn down before I could use the Groupon, and it was handled by Casablanca Express. Recently, they contacted me about my "outstanding credit", and for an extra $100, they could give me an extra night, and give me more than $100 in discounts/cash. Although I was sober, I fell... Read more

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I was told I would get a 4 night stay, resort fee included for $190 for attending their sales pitch. 2 months later they call to schedule time for sales pitch and state resort fees are not included, they refused to give me their registered agent (legal dept) which by the way is Greene, Robert, Rasmussen at 8485 W Sunset Rd, Ste 208 Las Vegas, NV 89113, refused to cancel and refund money. They sell you thing, and then do something else. DO NOT... Read more

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4/9/16 -I signed up with Casablanca and paid $100.00. I had severe family issues and could not full fill the one year time limit. They kept calling me back offering me extensions for additional $50.00 - $100.00 and I paid 3X. Over a 3 year period they totaled $345.00. Like a fool I kept throwing good money after bad but I had moved and lost my folder. The liar salesman called me, to my mistake I did not record our conversation nor did I get his... Read more

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We are so exited to be getting a free trip to Hawaii!!!! I had a very good experience with Casablanca Express. Julio customer service Manager was great to talk to. I was contacted first with David and had some hiccups with booking our travel Dates. But Julio helped us later and made sure we had the best travel schedule. I will definitely recommend the company to all my friends. This was a best deal and we are so exited to be travelling to... Read more

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I am beyond disappointing angry and frustrated by this company. This is a ''''''''''''''''SCAM! SCAM! SCAM!''''''''''''''''' I knew this was too good to be true. We were really exited to be going to Hawaii for the first time and received a 3-day, 2-night trip to Hawaii by Welk resort. I contacted DAVID today to schedule my trip. He basically said we will be flying out on Tuesday late (7 or 9pm) in the day and flying back early morning Thursday(6... Read more

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