Casablanca Express Complaints and Reviews

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  • Customers like
    • Customer service7
    • Friendly staff3
    • People selling were nice3
  • Customers don't like
    • Misleading1
    • Must use by date1
    • Poor customer service from a manager1

  • Jul 30
  • Travel
  • Fresno, California
  • Casablanca Express Vacation Voucher
  • 2
  • 2
  • 458
  • REVIEW RATING 5/5

It all sounds fine and dandy when you buy the discounted voucher from them, but you end up getting ***. My wife and I did the $30 dollar 2 night stay in Reno Nevada. They stick you in the crappiest hotel on the strip, and once you get to the hotel, you still end up paying additional "resort fees" that the voucher from casablanca doesn't cover. On top of that, the small print that's on the voucher... Read more

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Resolved

  • Jul 08
  • Travel Agencies
  • Ashburn, Virginia
  • Casablanca Express Cruise Booking
  • 405
  • REVIEW RATING 5/5

If you do not have to use this agency stay away. Sure they offer great deals, sometimes, but their customer service is the worst I have ever experienced. I have a booking through them, for a cruise that was supposed to be free but ended up paying almost full price because of taxes and fees, but that is not my issue. The problem is that now that I have paid all my fees and taxes I can not get any... Read more

Was this review helpful? 0 0

  • Jun 26
  • Hotels and Resorts
  • Vacation Package
  • 323
  • REVIEW RATING 4/5

I have had a couple of trips through Casablanca express. There always seems to be some kind of error, everything is NOT done in a timely manner as they say it will be. The call that I just made to Casablanca, really upset me; Spoke with the manager, JULIO at ext 7204 (800) 315-2065. For being the manager he is the most sarcastic person, I have ever spoken to. I'm sorry I thought you were... Read more

Was this review helpful? 1 2

Casa Blanca Express is a scam and the worse experience. I have given them money on 2 separate occasions and still have nothing and definitely not what I was promised. Please don't be fooled like I was! Biggest mistake! Add comment

  • Jun 21
  • Travel
  • Las Vegas, Nevada
  • Positive Experience
  • 339
  • REVIEW RATING 5/5

We got to the property at The Plaza @ Las Vegas. The trips, the "freebies", and everything discussed occurred as planned. Whatever location is decided upon, know as much about the property you are going to. We knew about The Plaza located right at Fremont. Knew the good, the bad and ugly from information at Traveladvisor.com so don't be surprised if you were expecting 5 stars and you... Read more

Was this review helpful? 2 1

  • Jun 18
  • Travel Agencies
  • Simi Valley, California
  • Timeshare
  • 327
  • REVIEW RATING 4/5

At the onset, I was told that I WON a FREE trip. Then they ask for money? How is that FREE? I then received a voucher stating that it has to be used by adults. I told them I'm a single-mom and only travel with my teenage son - they told me that wouldn't be a problem. When you try to book, they tell you you can't go at all during a HOLIDAY WEEK - the voucher says blackout for "Holidays" only.... Read more

Was this review helpful? 0 0

  • Apr 29
  • Travel Agencies
  • Portland, Oregon
  • Timeshare Presentation
  • 1
  • 1
  • 735
  • REVIEW RATING 5/5

I go to the presentation where the salesman after I say no says good luck getting that trip. I then read the instructions and they want money from me before I receive anything from them. Sounds like a scam right off the bat. They then inform me of unrealistic scheduling, unknown taxes and unknown destination (it is at their discretion) they should not be allowed to scam people with false hope.... Read more

Was this review helpful? 3 0

  • Apr 15
  • Travel Agencies
  • Kirkland, Washington
  • Flight
  • 371
  • REVIEW RATING 4/5

I have never been so disappointed when they told me I would have 3 legs on flight to Las Vegas from Seattle!! Flight left Seattle @ 4:12-6:19 arriving in SFO, the put on a flt. to LAX @ 7:35-9:20, then leaving LAX @ 10:41-11:35pm into Las Vegas!! 7hrs, 23min. to get to Las Vegas from Seattle!!! I was so upset, and the woman said it is because they have a group package!! Was given my money back,... Read more

Was this review helpful? 3 5

  • Apr 14
  • Travel
  • Yukon, Oklahoma
  • Trip
  • 2
  • 2
  • 366
  • REVIEW RATING 5/5

This place sucks. Never purchase these trips they are scammers, only out to get you for ever dime you have. The trips are never free they only make it out to seem like they are till you go on them. Then they find every reason not to give you back your money. And when requested to speak to a supervisor, everyone that works there claims they are a supervisor and tell you oh well we got you for your... Read more

Was this review helpful? 2 2

  • Apr 13
  • Travel Agencies
  • Bakersfield, California
  • Positive Experience
  • 228
  • REVIEW RATING 4/5

Awesome Customer service! Misa did a fantastic job of helping me rebook my SECOND trip with Casablanca Express. This is the second time I have used them, and I needed to rebook my second trip, Casablanca made an exception and allowed me to book my second trip after it was previously cancelled, They went out of their way to make sure I had a positive experience. I had purchased as second voucher... Read more

Was this review helpful? 2 1
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