Casablanca Express Complaints and Reviews

1.0
  • Customer service3 votes
  • People selling were nice1 votes
  • Must use by date1 votes
  • After was dismissive not helpful1 votes
  • And mandatory presentation1 votes
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  • Feb 19
  • Travel
  • Henderson, Nevada
  • Las Vegas Travel
  • 86
  • REVIEW RATING 4/5

I ask anyone experiencing any issues with Casablanca Express to contact me at the number provided below for resolution. I founded Casablanca 34 years ago and still work there today. This site claims 102 complaints (almost all are posted by "anonymous" against Casablanca over the past 6 years. As I reviewed all 102, I found about a dozen were posted by me asking anyone with real issues to contact... Read more

Was this review helpful? 0 0

  • Jan 16
  • Travel
  • Aurora, Colorado
  • Cruise Reservation
  • 2
  • 2
  • 382
  • REVIEW RATING 5/5

We won a "free" cruise after signing on with a vacation company, but have found out with all the restrictions Casablanca Express has, we won't be able to go. My husband has 7 weeks of vacation a year, and you'd think we'd have no problem finding 3 possible weeks to request. But, we can't request any dates 1 week before or after a major holiday, nor can we request ANY weeks in June, July or... Read more

Was this review helpful? 2 1

  • Jan 16
  • Travel
  • Henderson, Nevada
  • Vacation Package
  • 146
  • REVIEW RATING 3/5

You can trust Casablanca Express. They have been in business since 1980. There slogan is "Travel for less with Casablanca Express" and it's true. They have the most affordable travel packages available. Some packages require attendance of a sales presentation which makes them even more affordable. Why not let a company who wants to introduce you to what they have to offer foot the bill for your... Read more

Was this review helpful? 1 3

Resolved

  • Jan 13
  • Travel Agencies
  • Northridge, California
  • Vacation Package
  • 1
  • 1
  • 296
  • REVIEW RATING 5/5

They called with their pitch. It all sounded too good to be true… I guess it was. I paid like $130. I wasn't able to go in the dates they said I had to so it somehow expired. So they called me.. a lot to renew it and somehow suckered me into paying again. Another $100 and they said it was a better package this time. I scheduled and wasn't able to make it on the date and wanted to reschedule. They... Read more

Was this review helpful? 2 0

  • Jan 12
  • Travel
  • Positive Experience
  • 120
  • REVIEW RATING 3/5

Casablanca Express has the best deals to Las Vegas that are available. I know this because I have worked there the past 34 years. Over that time Casablanca Express has traveled over 2 million people. Unfortunately, this website allows people to post anonymously and as a result there are competitors that post negative reviews here. Some of these competitors worked for Casablanca Express and then... Read more

Was this review helpful? 2 4

  • Dec 09, 2014
  • Travel
  • Henderson, Nevada
  • 281
  • REVIEW RATING 5/5

It is unfortunate that anyone is allowed to anonymously post comments on this site against any business whether or not those comments are true but like it or not, "THAT'S THE WAY IT IS." My name is James McClendon and I am the founder and vice president of Casablanca Express. We have been in business 34 years and have traveled over 2 million people on our vacation packages. When you travel that... Read more

Was this review helpful? 5 4

Hey! They have to pay their employees and building from somewhere. Guess where? From your and mine's wallet. *** up and dishonest ***. Try your deal and i hope you get to have a good time beside the upgrade package money you put up. Good luck.. Add comment

Resolved

  • Dec 02, 2014
  • Hotels and Resorts
  • Marshfield, Wisconsin
  • Vacation Package
  • 345
  • REVIEW RATING 5/5

I made reservations in Vegas and Casablanca called to "confirm", but really called to sell another package. Paid $99 for an additional package that was not what I was told it would be. 30 days and several phone calls later I am on my way to the airport - on the phone again to see where "package" is with things I can use on this trip. I was told to check with Casablanca on the third floor of... Read more

Was this review helpful? 2 0

  • Nov 12, 2014
  • Hotels and Resorts
  • San Diego, California
  • Timeshare Presentation
  • 385
  • REVIEW RATING 5/5

Casablanca expressed called me and told me that I would get a gift if I attend a 90 min presentation with no obligation. It turns out that two plus hours presentation was very aggressive. The agents insulted us. After that, the gift was very trick. A restaurant gift only work on a list of expensive restaurants and you have to pay 50% more from your own money. casino card was worse. It was not... Read more

Was this review helpful? 5 0

  • Oct 30, 2014
  • Travel Agencies
  • Vacation
  • 2
  • 2
  • 398
  • REVIEW RATING 5/5

I mailed Casablanca expressed a check for $25 to take a trip to the Riviera in Vegas but I canceled due to the restrictions. They called me back and left a message that said they just want to verify my information. Well when I called them back they gave me a hard sales pitch and I asked them, so I cannot get a refund? And they said no, you can we just want you to be able to take the vacation. I... Read more

Was this review helpful? 4 0

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