Casablanca Express Complaints and Reviews

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Casablanca Express
Main address: P.O. Box 4399 91365-4399 Woodland Hills CA
(800) 315-2065, , http://www.casablancaexpress.com/contactUs.html
  • 92+1 mobile complaints
  • $10.6K claimed losses
  • $114 average
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  • 1 day ago
  • Travel Agencies
  • Vacation
  • 11

I mailed Casablanca expressed a check for $25 to take a trip to the Riviera in Vegas but I canceled due to the restrictions. They called me back and left a message that said they just want to verify my information. Well when I called them back they gave me a hard sales pitch and I asked them, so I cannot get a refund? And they said no, you can we just want you to be able to take the vacation. I... Read more

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  • Oct 10
  • Travel Agencies
  • Las Vegas, Nevada
  • Positive Experience
  • 1
  • 1
  • 101

I ask anyone experiencing any issues with Casablanca Express to contact me at the number provided below for resolution. I founded Casablanca 34 years ago and still work there today. This site claims 92 anonymous complaints against Casablanca over the past 6 years. As I reviewed all 92, I found many to be about a movie titled Casablanca Express, some were about John Casablanca modeling, some were... Read more

Was this review helpful? 2 0

     

  • Sep 11
  • Travel Agencies
  • Dallas, Texas
  • Expired Trip
  • 1
  • 1
  • 216

Yes, same happened to me. My husband bought a trip that expired on May 2104. A sales rep from Casablancaexpress called after the trip expired and told me if I put in $100 thy can extend the offer for another year and after I took the trip, $100 will be refunded. I later on found out for $100 extra, I am not getting the same offer, I am getting much less than what I was promised before. When the... Read more

Was this review helpful? 2 1

"Free 2 night, 3 day trip", whatever. If I don't upgrade with $280 then they send me out late the first night back early on the last morning. I also get to stay in a seedy motel. No direct flights either. Add comment

     

  • Aug 07
  • Travel Agencies
  • Murray, Utah
  • Pushy Company Service
  • 416

After receiving about a dozen voice mails each from a different person but reading off the same script ("We have exciting news for you! Congratulations!"), I finally listened to the initial pitch. After verifying with me a few qualification variables (income, marital status, etc.), the rep told me that it was not timeshare and said there would be absolutely no pressure at the meeting he wanted... Read more

Was this review helpful? 1 2

     

  • Jul 19
  • Travel Agencies
  • Accommodations Refund Refusal
  • 407

Prior to beginning my stay in late June, I contacted Casablanca Express and inquired about extending several nights. I was told in no uncertain terms that if I did not find the accommodations to be to my liking or as represented, then at least to the extended nights, I could cancel and receive a full refund. My girlfriend and I checked in about 10;30 PM were mildly disappointed at the property's... Read more

Was this review helpful? 1 1

     

  • Jul 03
  • Travel
  • Doylestown, Pennsylvania
  • Las Vegas Package
  • 242

I purchased a Vegas package several years ago that I never got to use because of the tons of restrictions. Anyways since then I've received calls from them every couple if months trying to sell me something else. Once three times in one week. I told them to stop. But it never does. Received a msg today to call them back as they would like to offer me a "REFUND" of the trip I never took. It... Read more

Was this review helpful? 2 1

     

  • Jul 01
  • Travel
  • Kaufman, Texas
  • Trip Booking
  • 2
  • 2
  • 281

Rusty from Casablanca Express called and sold me a trip to Las Vegas for $99 but I had to agree before getting off the phone. Since I had not discussed this with my husband he was supposed to post date the payment and then give me a seven day cancellation policy. I called two hours later after discussing with my husband and he promised me he would shred the whole thing and not even put it... Read more

Was this review helpful? 1 1

     

  • Jun 14
  • Travel
  • Santa Maria, California
  • Travel
  • 1
  • 1
  • 139

I still can't even figure out how to redeem them. When I tried to go on website my computer told me NO!s WARNING, NOT SAFE. Great now what? People on phone were NO help at all. Guess I GOT screwed :( Casa Blanca Express Sucks I paid $300 to fly already and now I'm out money I gave to *** Casa Blanca! I have to find another hotel, no bueno! I'm very frustrated and feel like we got totally dooped... Read more

Was this review helpful? 3 1

     

  • May 09
  • Travel Agencies
  • Vacation Package
  • 241

I was sold a weekend getaway where you listen to the 90 minute presentation and then get some gifts that offset the cost of the package. What they don't tell you is that if you want to go on a weekend, you have to pay for the stay - it only applies to weekday stays. They say you are told, but you are not. They hide this information in the written T&C's they send in a letter which is... Read more

Was this review helpful? 3 1
 
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