Casablanca Express Complaints and Reviews

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Casablanca Express
Main address: P.O. Box 4399 91365-4399 Woodland Hills CA
(800) 315-2065, ,
  • 90+1 mobile complaints
  • $10.6K claimed losses
  • $117 average
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  • Sep 11
  • Travel Agencies
  • Dallas, Texas
  • Expired Trip
  • 31

Yes, same happened to me. My husband bought a trip that expired on May 2104. A sales rep from Casablancaexpress called after the trip expired and told me if I put in $100 thy can extend the offer for another year and after I took the trip, $100 will be refunded. I later on found out for $100 extra, I am not getting the same offer, I am getting much less than what I was promised before. When the... Read more

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"Free 2 night, 3 day trip", whatever. If I don't upgrade with $280 then they send me out late the first night back early on the last morning. I also get to stay in a seedy motel. No direct flights either. Add comment


  • Aug 07
  • Travel Agencies
  • Murray, Utah
  • Pushy Company Service
  • 248

After receiving about a dozen voice mails each from a different person but reading off the same script ("We have exciting news for you! Congratulations!"), I finally listened to the initial pitch. After verifying with me a few qualification variables (income, marital status, etc.), the rep told me that it was not timeshare and said there would be absolutely no pressure at the meeting he wanted... Read more

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  • Jul 19
  • Travel Agencies
  • Accommodations Refund Refusal
  • 256

Prior to beginning my stay in late June, I contacted Casablanca Express and inquired about extending several nights. I was told in no uncertain terms that if I did not find the accommodations to be to my liking or as represented, then at least to the extended nights, I could cancel and receive a full refund. My girlfriend and I checked in about 10;30 PM were mildly disappointed at the property's... Read more

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  • Jul 03
  • Travel
  • Doylestown, Pennsylvania
  • Las Vegas Package
  • 153

I purchased a Vegas package several years ago that I never got to use because of the tons of restrictions. Anyways since then I've received calls from them every couple if months trying to sell me something else. Once three times in one week. I told them to stop. But it never does. Received a msg today to call them back as they would like to offer me a "REFUND" of the trip I never took. It... Read more

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  • Jul 01
  • Travel
  • Kaufman, Texas
  • Trip Booking
  • 2
  • 2
  • 196

Rusty from Casablanca Express called and sold me a trip to Las Vegas for $99 but I had to agree before getting off the phone. Since I had not discussed this with my husband he was supposed to post date the payment and then give me a seven day cancellation policy. I called two hours later after discussing with my husband and he promised me he would shred the whole thing and not even put it... Read more

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  • Jun 14
  • Travel
  • Santa Maria, California
  • Travel
  • 1
  • 1
  • 96

I still can't even figure out how to redeem them. When I tried to go on website my computer told me NO!s WARNING, NOT SAFE. Great now what? People on phone were NO help at all. Guess I GOT screwed :( Casa Blanca Express Sucks I paid $300 to fly already and now I'm out money I gave to *** Casa Blanca! I have to find another hotel, no bueno! I'm very frustrated and feel like we got totally dooped... Read more

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  • May 09
  • Travel Agencies
  • Vacation Package
  • 156

I was sold a weekend getaway where you listen to the 90 minute presentation and then get some gifts that offset the cost of the package. What they don't tell you is that if you want to go on a weekend, you have to pay for the stay - it only applies to weekday stays. They say you are told, but you are not. They hide this information in the written T&C's they send in a letter which is... Read more

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  • May 08
  • Advertisements and Cons
  • Salt Lake City, Utah
  • Free Trip Advertising
  • 2
  • 2
  • 288

I got an invitation to a presentation, this gal knew my name and she said that no obligation to buy and we (my husband and I) will get a free vacation, (we been in Hawaii and did something like this and they did give us the prizes) well after the presentation was over, they said that Casablanca Express will send us the vouchers, we got some papers, fill them out, send them back, well, we need to... Read more

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  • Apr 02
  • Travel Agencies
  • Los Angeles, California
  • Refundable Deposit
  • 167

Casablanca Express promises a fully refundable $25 deposit within 30 days after arrival. I have made several calls and emails trying to get my deposit it has been over 60 days. Stacy and Julio have both promised me my deposit multiple times and still nothing. They lie and say they have refunded my money and then I call back when I don't receive it and they come up with a new story. On top of that... Read more

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