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1.9 Based on 43 reviews
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  • Customers like
    • Customer service 9
    • Friendly staff 5
    • Idea of receiving a free trip 5
  • Customers don't like
    • Misleading 5
    • Misleading scam 3
    • Must use by date 3
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The time we spent at the presentation was a major headache. The guys were nice enough, although the hype and super loud music was a bit much to handle. What a bunch of hype. Once they realized we weren't signing up for their ridiculous program, we were shunned and made to sit and wait a very long time to get our "free" trip. We chose a place close to home in Newport, OR. Not only did they make it hard to reserve a spot, with long delays, but... Read more

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We received a 2 day promotional award to Hawaii in January. we called and asked if we could get the trip extended and if it would cost anything to extend the trip. we were told no additional costs (3 times we asked this question) and that the travel agent would explain in details. We went through all the various steps requested (deposit of $50/person, taxes of $75/person) and 3 dates. the travel agent told us that extension is an upgrade (in... Read more

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Casablanca is the worst I felt for the free nights stay... Since I couldn't attend the presentation to get the free gifts I was told that I could just stay with the 3 free nights and I was going to be refund 25.00 because the other 50.00 were going to be use for the deposit. I ended up paying 75.00 to Casablanca and 50.00 to the casino on top of the resort fee that the hotel charges. Very pissed

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As I sat to read the (Travel Certificate) aka Pick Your Vacation! brochure, I immediately began to have my doubts. I noticed all of the fees that were suppose to be refundable, and said "you may cancel your travel plans and receive a complete refund of your deposit(s) at any time prior to CBE purchasing your travel arrangements." However, the second to the last paragraph states "if you cancel your travel plans at any time this certificate will... Read more

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From my experience Casablanca Express (CE) is 'hands down' the very WORST agency to deal with. I called CE customer service to setup vacations for free vacation certificates that I mailed checks in months ago , The Rep s' name was Julio, which I later found out that he is the office manager. Julio was rude, dismissive, condescending, arrogant, sound intelligent, and in my opinion has the attitude and personality of an prehistoric T-Rex. I... Read more

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I am glad I read reviews before sending the 150 tax deposit for free Hawaii trip for 2. We also have a kid and so it makes us 3 and booking an extra ticket on the same flights that they would give me and would have been a nightmare and after reading the reviews no way I am going to deal with this messed up company and be running around. I would rather pay more and get my peace of mind. I have been to Hawaii 3 times before and if you plan well... Read more

Was this review helpful? 2 0

They were at the Sacramento fair today giving trips to San Diego or Vegas! This is heartbreaking and vile!!! Please dont waste any time,money, or hope on rouse

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So far it's very ohh extrem bad experience they tell wrong and mislead to all customers. After lots of efforts from there side to get more money or extend my days and after we didn't got convince. And then they send me only 2 airlines tickets instead of 4 what they committed for., plus always tell me lie for sending my package at my home or sometime tell me we email all, just bull sheet. Please stay away from this trap. Read more

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This company is the biggest joke ever! We fell for the two free nights which is a total scam! Registered and then called to make reservations and paid the fully refundable 25.00! They took my $ but wouldn't make the reservation. Sd we get a letter in mail in two wks that needs to b filled out and returned. Well over three weeks and nothing in mail yet! But low and behold they charged my card same day! Also found out the Joel was not 4 to... Read more

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This company is a complete joke! I made reservations back in October 2015. No biggie... the guy David called about a upgrade package 45 days prior to my expected travel date no biggie. .... I declined the upgrade then got a letter in the mail confirming that i did not upgrade. I called every other day in aids to confirm my travel dates. NOTHING 20 phone calls later I finally talk to JULIO the manager for the 3rd time and he tells me that i am... Read more

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