Casablanca Express Complaints and Reviews

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  • Customers like
    • Customer service8
    • Friendly staff3
    • People selling were nice3
  • Customers don't like
    • Misleading1
    • Must use by date1
    • Poor customer service from a manager1
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  • 1 day ago
  • Travel
  • Chino Hills, California
  • 23

Update****** Absolutely feel duped and the worst experience I have ever had with any travel company. After weeks of trying to get a hold of the manager we finally spoke to him but all he said was we can pay to "upgrade" our trip but other than that there's nothing he could do. He transferred us to a very rude lady who claimed she was trying to help but when I asked why their contract does not say... Read more

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  • Sep 17
  • Travel
  • Albany, California
  • Las Vegas Package
  • 112

Casablanca Express was the right travel agency to choose especially for Las Vegas. I don't know about other destinations, but Casablanca Express actually gave us a lot of coupons that can be used at cheap price. Starting off with Vegas *** Card. They came with package I got from Casablanca. If I purchased it from Groupon, it would be about $20. I used it to get into Madame Tussands in Venetian.... Read more

Was this review helpful? 0 1

  • Sep 14
  • Travel
  • San Francisco, California
  • Casablanca Express Vacation Voucher
  • 63

Have never had a problem with Casablanca Travel.We have traveled to Las Vegas once with them and everything was as promised. We are going again in six weeks. We do have to listen to a presentation for 90 minutes but it is well worth it. We receive two show tickets, 200.00 cash back on the 200 we paid for the trip, a Las Vegas "***" card, 200.00 in discounts, and our hotel room for... Read more

Was this review helpful? 0 0

  • Jul 30
  • Travel
  • Fresno, California
  • Casablanca Express Vacation Voucher
  • 3
  • 3
  • 696

It all sounds fine and dandy when you buy the discounted voucher from them, but you end up getting ***. My wife and I did the $30 dollar 2 night stay in Reno Nevada. They stick you in the crappiest hotel on the strip, and once you get to the hotel, you still end up paying additional "resort fees" that the voucher from casablanca doesn't cover. On top of that, the small print that's on the voucher... Read more

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  • Jul 08
  • Travel Agencies
  • Ashburn, Virginia
  • Casablanca Express Cruise Booking
  • 519

If you do not have to use this agency stay away. Sure they offer great deals, sometimes, but their customer service is the worst I have ever experienced. I have a booking through them, for a cruise that was supposed to be free but ended up paying almost full price because of taxes and fees, but that is not my issue. The problem is that now that I have paid all my fees and taxes I can not get any... Read more

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  • Jun 26
  • Hotels and Resorts
  • Vacation Package
  • 392

I have had a couple of trips through Casablanca express. There always seems to be some kind of error, everything is NOT done in a timely manner as they say it will be. The call that I just made to Casablanca, really upset me; Spoke with the manager, JULIO at ext 7204 (800) 315-2065. For being the manager he is the most sarcastic person, I have ever spoken to. I'm sorry I thought you were... Read more

Was this review helpful? 1 2

Casa Blanca Express is a scam and the worse experience. I have given them money on 2 separate occasions and still have nothing and definitely not what I was promised. Please don't be fooled like I was! Biggest mistake! Add comment

  • Jun 21
  • Travel
  • Las Vegas, Nevada
  • Positive Experience
  • 406

We got to the property at The Plaza @ Las Vegas. The trips, the "freebies", and everything discussed occurred as planned. Whatever location is decided upon, know as much about the property you are going to. We knew about The Plaza located right at Fremont. Knew the good, the bad and ugly from information at so don't be surprised if you were expecting 5 stars and you... Read more

Was this review helpful? 2 1

  • Jun 18
  • Travel Agencies
  • Simi Valley, California
  • Timeshare
  • 416

At the onset, I was told that I WON a FREE trip. Then they ask for money? How is that FREE? I then received a voucher stating that it has to be used by adults. I told them I'm a single-mom and only travel with my teenage son - they told me that wouldn't be a problem. When you try to book, they tell you you can't go at all during a HOLIDAY WEEK - the voucher says blackout for "Holidays" only.... Read more

Was this review helpful? 0 0

  • Apr 29
  • Travel Agencies
  • Portland, Oregon
  • Timeshare Presentation
  • 1
  • 1
  • 815

I go to the presentation where the salesman after I say no says good luck getting that trip. I then read the instructions and they want money from me before I receive anything from them. Sounds like a scam right off the bat. They then inform me of unrealistic scheduling, unknown taxes and unknown destination (it is at their discretion) they should not be allowed to scam people with false hope.... Read more

Was this review helpful? 3 0

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