Casablanca Express Complaints and Reviews

2.7
  • Customer service7 votes
  • Easy reservations3 votes
  • Friendly staff3 votes
  • Can not reschedule1 votes
  • Must use by date1 votes
  • After was dismissive not helpful1 votes
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  • Apr 15
  • Travel Agencies
  • Kirkland, Washington
  • Flight
  • 67
  • REVIEW RATING 3/5

I have never been so disappointed when they told me I would have 3 legs on flight to Las Vegas from Seattle!! Flight left Seattle @ 4:12-6:19 arriving in SFO, the put on a flt. to LAX @ 7:35-9:20, then leaving LAX @ 10:41-11:35pm into Las Vegas!! 7hrs, 23min. to get to Las Vegas from Seattle!!! I was so upset, and the woman said it is because they have a group package!! Was given my money back,... Read more

Was this review helpful? 0 3

  • Apr 14
  • Travel
  • Yukon, Oklahoma
  • Trip
  • 2
  • 2
  • 81
  • REVIEW RATING 4/5

This place sucks. Never purchase these trips they are scammers, only out to get you for ever dime you have. The trips are never free they only make it out to seem like they are till you go on them. Then they find every reason not to give you back your money. And when requested to speak to a supervisor, everyone that works there claims they are a supervisor and tell you oh well we got you for your... Read more

Was this review helpful? 0 1

  • Apr 13
  • Travel Agencies
  • Bakersfield, California
  • Positive Experience
  • 30
  • REVIEW RATING 4/5

Awesome Customer service! Misa did a fantastic job of helping me rebook my SECOND trip with Casablanca Express. This is the second time I have used them, and I needed to rebook my second trip, Casablanca made an exception and allowed me to book my second trip after it was previously cancelled, They went out of their way to make sure I had a positive experience. I had purchased as second voucher... Read more

Was this review helpful? 2 0

  • Apr 13
  • Hotels and Resorts
  • Los Angeles, California
  • Positive Experience
  • 29
  • REVIEW RATING 4/5

I wrote a post in January about how great Julio was when I called and misunderstood the booking dates. I am writing again to say he is amazing! I just got a full time job and knew I would not able to go on the trip during the week anymore. I was really upset because I figured that was that and I would just have to cancel. Julio was so understanding and he allowed me to rebook the trip and do... Read more

Was this review helpful? 1 0

  • Apr 02
  • Travel Agencies
  • Vacation Package
  • 1
  • 1
  • 123
  • REVIEW RATING 3/5

It took three months to even TRY and book our vacation of 3 days/2nights in Vegas; which we could've gone and been back at a cheaper rate by that time. When we finally got the details of our trip we would have to pay more than booking the trip ourselves through a trusted website (Kayak, Expedia, etc.) for hotel and airfare. Not to mention they put you in a MOTEL, your flights are so late arriving... Read more

Was this review helpful? 1 3

Resolved

  • Mar 29
  • Hotels and Resorts
  • Vancouver, British Columbia
  • Timeshare
  • 1
  • 1
  • 148
  • REVIEW RATING 5/5

Casablanca rep made promises that haven't been kept. Casablanca rep called us, offered gifts and a stay in a hotel. We advised the rep we would never go to any time share presentation and that we already had a time share with VACATION INTERNATIONAL. We were repeatedly told that our presentation would not be a time share one. We paid them because they kept promising to send their promises in... Read more

Was this review helpful? 2 1

  • Mar 26
  • Travel
  • Reseda, California
  • Positive Experience
  • 78
  • REVIEW RATING 4/5

I actually had the pleasure of dealing with 2 customer service people at Casablanca Express. The first guy was nice and had a great accent ;-) He called me several times to confirm which dates I would like to leave and to return and even asked if we wanted to upgrade our package. The second guy was AMAZING!!! He called to make sure that I was happy with the results that I got and that both my... Read more

Was this review helpful? 2 0

  • Mar 18
  • Travel Agencies
  • Prescott Valley, Arizona
  • Positive Experience
  • 84
  • REVIEW RATING 4/5

Had a great experience with Will from Casablanca express! I misread the terms of service that requested a 60 advance reservation. Will got me hooked up with a special exception just 4 days before my reservation! Beautiful room booked at the Riviera in Las Vegas for a bachelorette Party! Follow up after my trio 12/9/14. Check in went smooth and I got my 25$ refundable deposit back before I even... Read more

Was this review helpful? 2 0

  • Mar 11
  • Travel Agencies
  • San Francisco, California
  • Trip To Las Vegas
  • 116
  • REVIEW RATING 4/5

Have never had a problem with Casablanca Travel. We have traveled to Las Vegas once with them and everything was as promised. We are going again in six weeks. We do have to listen to a presentation for 90 minutes but it is well worth it. We receive two show tickets, 200.00 cash back on the 200 we paid for the trip, a Las Vegas "***" card, 200.00 in restaurant.com discounts, and our hotel room for... Read more

Was this review helpful? 2 0

  • Mar 10
  • Travel
  • Atlanta, Georgia
  • 1
  • 1
  • 127
  • REVIEW RATING 5/5

This company is a fraud. I sent them money and never heard anything. I have contacted them many many times. No one will call or email back. I have contacted an attorney. Read more

Was this review helpful? 1 0

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