Casablanca Express
Casablanca Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Casablanca Express has 1.6 star rating based on 123 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Idea of receiving a free trip, Friendly staff.
Cons: Misinforming practices, Misleading, Poor customer service.Recent recommendations regarding this business are as follows: "Don't be fooled", "Don't waist your time with this company.", "Expect rudeness but defend yourselves. They ain’t nothing.", "Ask if you will be charged any other fees besides the money for the room in my case it was 200 then they want 50 dollars more to schedule the trip per person", "Stay away from any "free trip" offers. It's a scam.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Casablanca Express has 1.6 star rating based on 123 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Idea of receiving a free trip, Friendly staff.
Cons: Misinforming practices, Misleading, Poor customer service.Recent recommendations regarding this business are as follows: "Don't be fooled", "Don't waist your time with this company.", "Expect rudeness but defend yourselves. They ain’t nothing.", "Ask if you will be charged any other fees besides the money for the room in my case it was 200 then they want 50 dollars more to schedule the trip per person", "Stay away from any "free trip" offers. It's a scam.".
Most users ask Casablanca Express for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
My room was updated on liberty canveral
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam... Don't do it
Awful. First you have to provide three different dates of the trip you choose, all 30 days apart and at least 90 days out.
Then they say approx. 45-75 days before travel they will contact you. This was not the case. We waited and waited then a young lady called and we picked out dates that was "close" to one of the 3 sets mentioned earlier.
This all started in October. New dates were now set for June 21, 2023. As time got closer, still no response. From the major airport we listed, there are two flight companies with cheap tickets for direct flights to our destination.
We got a call June 12, 2023. The guy wanted to put us on a flight that had a connection then landed in the destination at 11:59 PM. I asked if this counts as a full day. Trip we opted for was the airfare and two night stay.
He said yes, this counts cause we are technically in before midnight. Who knows what time we would get to some 2 start hotel on the outskirts of the town that would cost an Uber to get to. Then we would have had 1 day in the destination with a 6AM flight the following day. They make it difficult so you have to upgrade.
This was the biggest scam that had my money over 8 months.
Still waiting for the snail mail to deliver the $350 back to me. SCAM.
User's recommendation: Don't be fooled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVoucher
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Ormond Beach, FloridaKaren was rude and unprofessional needs to be fired.
- Poor customer service from a manager
- Rude staff
- Additional fees
Preferred solution: Price reduction
User's recommendation: Expect rudeness but defend yourselves. They ain’t nothing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sacramento, CaliforniaFree trip that wasn't free
Got a free trip to Las Vegas and ended up paying well over $1000 for 2 nights and airfair. They put us at the Luxor which is nice, but that is all the way down at the end of the strip so we pretty much stayed 90% of the 2 nights in our hotel room with no wifi and only 1 channel on the tv to watch.
Then the last day we had to check out of the hotel and went to the airport and sat there for well over 8 hours before our plane boarded to go home. The food at the Luxor is not that good and it is so expensive. We were suppose to get 2 free tickets for Circus DaSole and they told us that they couldn't get the tickets for the show.
I would have been better off to save my money, So for being a free trip it sucked. Don't waist your time with this company.
Preferred solution: get part of the money back that we had to put out. Also an apology would be great. I know it will never happen.
User's recommendation: Don't waist your time with this company.
Struggling for a refund paid 200 already and now they want more money
Preferred solution: Full refund
User's recommendation: Ask if you will be charged any other fees besides the money for the room in my case it was 200 then they want 50 dollars more to schedule the trip per person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaPoor Hotel Accommodations
- Poor customer service
- An i want my money back
- Misinforming practices
Preferred solution: Reimburse for costs of hotel I had to book for rest of stay in Honolulu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ogden, UtahVery upset with the scam
- Scam
Preferred solution: Let the company propose a solution
User's recommendation: Stay away from any "free trip" offers. It's a scam.
No contact
Preferred solution: Deliver product or service ordered
User's recommendation: Don't send them any money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam Artists
- 12s
Preferred solution: Deliver product or service ordered
User's recommendation: Run from this travel agency If in fact it is a travel agency!
Rude Customer Service
- Must use by date
- Misleading scam
- Custormer service
Preferred solution: Let the company propose a solution
User's recommendation: Do not use them. The entire process has been not worth my time.
Ripped off
Preferred solution: Full refund
User's recommendation: Stay away
Beware!
As soon as I received my "free" hotel and theme park voucher for attending a Welk presentation, I came to read review on Yelp on Casablanca Express. I knew about the tricks that they put you through and I was determined to follow the rules to the tee.
But guess what, they are still out to screw you over! 3 days after I received my voucher, I filled in my form and send my $75 deposit to Casablanca (via snail mail of course at their insistence). I triple checked everything and also took photos of the form just in case. I received the mail back saying that they have received my deposit, with the instructions for booking.
I followed the instructions to a tee, planned for a time that is not summer, not school holidays, not a busy season (I booked 5 Oct 2017), and I booked this months ahead of my travel date. They confirmed the booking and sent me a return mail, and said that someone would call me in a months time. When I heard nothing from them at the beginning of September 2017, I called them to ask them. They of course said that they cannot do anything for me until one month out from my travel date.
I can see no reason why they choose to enforce this policy except to increase the chance that they would upgrade. Finally on 7 September, I receive the call. As expected, I was told to pay over $200 to "upgrade" my accommodation as the one that comes free is terrible, not suitable for more than 2 adults, far away...etc. I was expecting the upsell but I did not need to upgrade.
Despite pressure, I resisted and said I would take the "free" accommodation. When Simon knew that he couldn't sell me, he became very rude, and would not tell me anything about the accommodation I would get, and just said I would receive the vouchers in the mail 7-10 days before the trip. I am sure they leave it to the last minute to pressure you some more. I waited until 7 days out before my travel date (26 Sep), and of course, having received nothing, to call again.
After I gave my confirmation number, they now told me, that my voucher would now be "emailed" to me, and I would only be able to receive it on Tuesday 3 Oct for my 5 Oct travel date, but I would also need to receive a call from their agent to "confirm". Despite saying that I have already confirmed everything and I would just like to receive my voucher that I actually paid $75 in taxes for, they refuse to review anything, and I would just have to wait for "the call" and "the email". I don't see any reason why they cannot send me my voucher except for another opportunity to upsell me on the call and to make my trip as inconvenient as possible.
I am not sure whether I will get to go on my trip that took 1+ year in the planning (I received the voucher in Sep 2016), but I sure will not go anywhere near Casablanca Express again. Hopefully by posting my experiences here it will help other unsuspecting prospects they will try to trick.
- Misleading scam
- Being lied to
- Constant upsell
Preferred solution: Let the company propose a solution
Travel Expert Talks
Michelle gave me excellent customer service. I was very happy with her. Thanks michelle.
Preferred solution: this is not a complaint
Michelle gave me excellent customer service. I was very happy with her. Thanks michelle.
Nicole
Companies Similar to Casablanca Express
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I think you need to call the Attorney General in California for help
In the process of booking for travel trying to use my certificate as could not use it during the covid call today finally got through they said there was an extension until March 2022 well give feedback once I book and go on the trip of anything shady they pulled
Any feedback?
I am in the process of booking as well and I sure hope they do not try this on me.
Did you ever go in the trip? If so.
how was the hotel? I am suppose to travel to Honolulu in October.
So I’ve been online reading reviews. I suppose I should read the reviews before I paid my deposit.
this company seems to be a scam front. I tried to call and ask questions, NEVER AN ANSWER!
NEVER. KEEP AWAY and be afraid of anything from the state of CALIFORNICATION!
I think I am facing the same situation. Such a scam!!
Yes I agree, they did the same thing to me lol!!! But karma is a bi@@h though !! They will get it one if these days!
Caveat Emptor; Scammers... Like other victims, after paying a $50 processing fee, I was told I could upgrade from a roach motel to a mid-level one for $150.
I was online at the time and saw that I could stay at the recommended hotel 2 nights for $110! I was incensed and told the caller I want to cancel. She said I'd receive my $50 fee via mail in around 10 days - that was 6 weeks ago.
I don't know how they're allowed to stay in business. The district attorney should shut them down
Update: After seven weeks I finally received my $50 processing fee after canceling the trip. I'd only use this company if you do extensive homework, don't mind staying at roach motels, and can navigate the high pressure sales tactics.