Casablanca Express Complaints and Reviews

2.2
  • Customer service6 votes
  • Friendly staff2 votes
  • People selling were nice2 votes
  • Must use by date1 votes
  • After was dismissive not helpful1 votes
  • Misinforming practices1 votes
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Resolved

  • Mar 29
  • Hotels and Resorts
  • Vancouver, British Columbia
  • Timeshare
  • 1
  • 1
  • 42
  • REVIEW RATING 4/5

Casablanca rep made promises that haven't been kept. Casablanca rep called us, offered gifts and a stay in a hotel. We advised the rep we would never go to any time share presentation and that we already had a time share with VACATION INTERNATIONAL. We were repeatedly told that our presentation would not be a time share one. We paid them because they kept promising to send their promises in... Read more

Was this review helpful? 0 0

  • Mar 26
  • Travel
  • Reseda, California
  • Positive Experience
  • 29
  • REVIEW RATING 4/5

I actually had the pleasure of dealing with 2 customer service people at Casablanca Express. The first guy was nice and had a great accent ;-) He called me several times to confirm which dates I would like to leave and to return and even asked if we wanted to upgrade our package. The second guy was AMAZING!!! He called to make sure that I was happy with the results that I got and that both my... Read more

Was this review helpful? 0 0

  • Mar 18
  • Travel Agencies
  • Prescott Valley, Arizona
  • Positive Experience
  • 41
  • REVIEW RATING 3/5

Had a great experience with Will from Casablanca express! I misread the terms of service that requested a 60 advance reservation. Will got me hooked up with a special exception just 4 days before my reservation! Beautiful room booked at the Riviera in Las Vegas for a bachelorette Party! Follow up after my trio 12/9/14. Check in went smooth and I got my 25$ refundable deposit back before I even... Read more

Was this review helpful? 0 0

  • Mar 11
  • Travel Agencies
  • San Francisco, California
  • Trip To Las Vegas
  • 72
  • REVIEW RATING 4/5

Have never had a problem with Casablanca Travel. We have traveled to Las Vegas once with them and everything was as promised. We are going again in six weeks. We do have to listen to a presentation for 90 minutes but it is well worth it. We receive two show tickets, 200.00 cash back on the 200 we paid for the trip, a Las Vegas "***" card, 200.00 in restaurant.com discounts, and our hotel room for... Read more

Was this review helpful? 0 0

  • Mar 10
  • Travel
  • Atlanta, Georgia
  • 1
  • 1
  • 69
  • REVIEW RATING 4/5

This company is a fraud. I sent them money and never heard anything. I have contacted them many many times. No one will call or email back. I have contacted an attorney. Read more

Was this review helpful? 0 0

  • Feb 19
  • Travel
  • Henderson, Nevada
  • Las Vegas Travel
  • 260
  • REVIEW RATING 4/5

I ask anyone experiencing any issues with Casablanca Express to contact me at the number provided below for resolution. I founded Casablanca 34 years ago and still work there today. This site claims 102 complaints (almost all are posted by "anonymous" against Casablanca over the past 6 years. As I reviewed all 102, I found about a dozen were posted by me asking anyone with real issues to contact... Read more

Was this review helpful? 0 0

  • Jan 16
  • Travel
  • Aurora, Colorado
  • Cruise Reservation
  • 2
  • 2
  • 519
  • REVIEW RATING 5/5

We won a "free" cruise after signing on with a vacation company, but have found out with all the restrictions Casablanca Express has, we won't be able to go. My husband has 7 weeks of vacation a year, and you'd think we'd have no problem finding 3 possible weeks to request. But, we can't request any dates 1 week before or after a major holiday, nor can we request ANY weeks in June, July or... Read more

Was this review helpful? 3 1

  • Jan 16
  • Travel
  • Henderson, Nevada
  • Vacation Package
  • 196
  • REVIEW RATING 3/5

You can trust Casablanca Express. They have been in business since 1980. There slogan is "Travel for less with Casablanca Express" and it's true. They have the most affordable travel packages available. Some packages require attendance of a sales presentation which makes them even more affordable. Why not let a company who wants to introduce you to what they have to offer foot the bill for your... Read more

Was this review helpful? 1 4

Resolved

  • Jan 13
  • Travel Agencies
  • Northridge, California
  • Vacation Package
  • 1
  • 1
  • 399
  • REVIEW RATING 5/5

They called with their pitch. It all sounded too good to be true… I guess it was. I paid like $130. I wasn't able to go in the dates they said I had to so it somehow expired. So they called me.. a lot to renew it and somehow suckered me into paying again. Another $100 and they said it was a better package this time. I scheduled and wasn't able to make it on the date and wanted to reschedule. They... Read more

Was this review helpful? 2 0

  • Jan 12
  • Travel
  • Positive Experience
  • 144
  • REVIEW RATING 3/5

Casablanca Express has the best deals to Las Vegas that are available. I know this because I have worked there the past 34 years. Over that time Casablanca Express has traveled over 2 million people. Unfortunately, this website allows people to post anonymously and as a result there are competitors that post negative reviews here. Some of these competitors worked for Casablanca Express and then... Read more

Was this review helpful? 2 4

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