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  • Dec 09
  • Travel
  • Henderson, Nevada
  • 64
  • REVIEW RATING 4/5

It is unfortunate that anyone is allowed to anonymously post comments on this site against any business whether or not those comments are true but like it or not, "THAT'S THE WAY IT IS." My name is James McClendon and I am the founder and vice president of Casablanca Express. We have been in business 34 years and have traveled over 2 million people on our vacation packages. When you travel that... Read more

Was this review helpful? 2 1

Hey! They have to pay their employees and building from somewhere. Guess where? From your and mine's wallet. *** up and dishonest ***. Try your deal and i hope you get to have a good time beside the upgrade package money you put up. Good luck.. Add comment

Resolved

  • Dec 02
  • Hotels and Resorts
  • Marshfield, Wisconsin
  • Vacation Package
  • 104
  • REVIEW RATING 5/5

I made reservations in Vegas and Casablanca called to "confirm", but really called to sell another package. Paid $99 for an additional package that was not what I was told it would be. 30 days and several phone calls later I am on my way to the airport - on the phone again to see where "package" is with things I can use on this trip. I was told to check with Casablanca on the third floor of... Read more

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  • Nov 12
  • Hotels and Resorts
  • San Diego, California
  • Timeshare Presentation
  • 174
  • REVIEW RATING 4/5

Casablanca expressed called me and told me that I would get a gift if I attend a 90 min presentation with no obligation. It turns out that two plus hours presentation was very aggressive. The agents insulted us. After that, the gift was very trick. A restaurant gift only work on a list of expensive restaurants and you have to pay 50% more from your own money. casino card was worse. It was not... Read more

Was this review helpful? 1 0

  • Oct 30
  • Travel Agencies
  • Vacation
  • 1
  • 1
  • 220
  • REVIEW RATING 4/5

I mailed Casablanca expressed a check for $25 to take a trip to the Riviera in Vegas but I canceled due to the restrictions. They called me back and left a message that said they just want to verify my information. Well when I called them back they gave me a hard sales pitch and I asked them, so I cannot get a refund? And they said no, you can we just want you to be able to take the vacation. I... Read more

Was this review helpful? 1 0

  • Oct 10
  • Travel Agencies
  • Las Vegas, Nevada
  • Positive Experience
  • 1
  • 1
  • 272
  • REVIEW RATING 5/5

I ask anyone experiencing any issues with Casablanca Express to contact me at the number provided below for resolution. I founded Casablanca 34 years ago and still work there today. This site claims 92 anonymous complaints against Casablanca over the past 6 years. As I reviewed all 92, I found many to be about a movie titled Casablanca Express, some were about John Casablanca modeling, some were... Read more

Was this review helpful? 5 0

  • Sep 11
  • Travel Agencies
  • Dallas, Texas
  • Expired Trip
  • 1
  • 1
  • 329
  • REVIEW RATING 5/5

Yes, same happened to me. My husband bought a trip that expired on May 2104. A sales rep from Casablancaexpress called after the trip expired and told me if I put in $100 thy can extend the offer for another year and after I took the trip, $100 will be refunded. I later on found out for $100 extra, I am not getting the same offer, I am getting much less than what I was promised before. When the... Read more

Was this review helpful? 3 2

"Free 2 night, 3 day trip", whatever. If I don't upgrade with $280 then they send me out late the first night back early on the last morning. I also get to stay in a seedy motel. No direct flights either. Add comment

  • Aug 07
  • Travel Agencies
  • Murray, Utah
  • Pushy Company Service
  • 482
  • REVIEW RATING 5/5

After receiving about a dozen voice mails each from a different person but reading off the same script ("We have exciting news for you! Congratulations!"), I finally listened to the initial pitch. After verifying with me a few qualification variables (income, marital status, etc.), the rep told me that it was not timeshare and said there would be absolutely no pressure at the meeting he wanted... Read more

Was this review helpful? 2 2

  • Jul 19
  • Travel Agencies
  • Accommodations Refund Refusal
  • 478
  • REVIEW RATING 5/5

Prior to beginning my stay in late June, I contacted Casablanca Express and inquired about extending several nights. I was told in no uncertain terms that if I did not find the accommodations to be to my liking or as represented, then at least to the extended nights, I could cancel and receive a full refund. My girlfriend and I checked in about 10;30 PM were mildly disappointed at the property's... Read more

Was this review helpful? 2 1

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