Casablanca Express Complaints and Reviews

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Casablanca Express
Main address: P.O. Box 4399 91365-4399 Woodland Hills CA
(800) 315-2065, ,
  • 88 complaints
  • $10.5K claimed losses
  • $120 average
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  • Jul 19
  • Travel Agencies
  • Accommodations Refund Refusal
  • 5

Prior to beginning my stay in late June, I contacted Casablanca Express and inquired about extending several nights. I was told in no uncertain terms that if I did not find the accommodations to be to my liking or as represented, then at least to the extended nights, I could cancel and receive a full refund. My girlfriend and I checked in about 10;30 PM were mildly disappointed at the property's... Read more

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  • Jul 03
  • Travel
  • Doylestown, Pennsylvania
  • Las Vegas Package
  • 11

I purchased a Vegas package several years ago that I never got to use because of the tons of restrictions. Anyways since then I've received calls from them every couple if months trying to sell me something else. Once three times in one week. I told them to stop. But it never does. Received a msg today to call them back as they would like to offer me a "REFUND" of the trip I never took. It... Read more

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  • Jul 01
  • Travel
  • Kaufman, Texas
  • Trip Booking
  • 2
  • 43

Rusty from Casablanca Express called and sold me a trip to Las Vegas for $99 but I had to agree before getting off the phone. Since I had not discussed this with my husband he was supposed to post date the payment and then give me a seven day cancellation policy. I called two hours later after discussing with my husband and he promised me he would shred the whole thing and not even put it... Read more

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  • Jun 14
  • Travel
  • Santa Maria, California
  • Travel
  • 1
  • 33

I still can't even figure out how to redeem them. When I tried to go on website my computer told me NO!s WARNING, NOT SAFE. Great now what? People on phone were NO help at all. Guess I GOT screwed :( Casa Blanca Express Sucks I paid $300 to fly already and now I'm out money I gave to *** Casa Blanca! I have to find another hotel, no bueno! I'm very frustrated and feel like we got totally dooped... Read more

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  • May 09
  • Travel Agencies
  • Vacation Package
  • 61

I was sold a weekend getaway where you listen to the 90 minute presentation and then get some gifts that offset the cost of the package. What they don't tell you is that if you want to go on a weekend, you have to pay for the stay - it only applies to weekday stays. They say you are told, but you are not. They hide this information in the written T&C's they send in a letter which is... Read more

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  • May 08
  • Advertisements and Cons
  • Salt Lake City, Utah
  • Free Trip Advertising
  • 1
  • 140

I got an invitation to a presentation, this gal knew my name and she said that no obligation to buy and we (my husband and I) will get a free vacation, (we been in Hawaii and did something like this and they did give us the prizes) well after the presentation was over, they said that Casablanca Express will send us the vouchers, we got some papers, fill them out, send them back, well, we need to... Read more

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  • Apr 02
  • Travel Agencies
  • Los Angeles, California
  • Refundable Deposit
  • 110

Casablanca Express promises a fully refundable $25 deposit within 30 days after arrival. I have made several calls and emails trying to get my deposit it has been over 60 days. Stacy and Julio have both promised me my deposit multiple times and still nothing. They lie and say they have refunded my money and then I call back when I don't receive it and they come up with a new story. On top of that... Read more

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  • Mar 10
  • Professional Services
  • Beaumont, California
  • Phone Call
  • 122

I received a phone call from casablanca during my prep period (since I'm a high school band teacher). I told him I didnt have time to talk right now because my class was starting soon and it was the wrong time of month since I only get paid once a month. I told him to call back on the first and we could talk then.....March first rolls around and it falls on a Saturday. I have a drum line... Read more

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  • Jan 23
  • Travel Agencies
  • Hayesville, Oregon
  • Package Deal
  • 132

They called and promised a package deal to the Riviera Las Vegas. I requested an email so that I could view the offer in writing. They said that I should purchase first and they would immediately send an email. They didn't. i attempted to call the customer service to cancel several times and they finally advised that I couldn't cancel even thought the call center said I could cancel. I... Read more

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  • Jan 16
  • Hotels and Resorts
  • Syracuse, New York
  • Hotel Reservation
  • 126

Champions World Resort offered a deal here locally that operates much like Groupon. However, in the fine print, it says that all travel will be arranged through Casablanca Express. First, they say all sales are final. Then they say no purchase price refunds beyond 15 days after purchased. They force you to wait beyond the 15 days of purchasing to begin the process of booking so you cannot... Read more

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