Casablanca ExpressComplaints and Reviews

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  • Customers like
    • Customer service 9
    • Idea of receiving a free trip 4
    • People selling were nice 4
  • Customers don't like
    • Misleading 4
    • Could not get a hold of my representative 3
    • Must use by date 3

A year or so ago, I noticed a Groupon deal for a three night stay in Las Vegas for $40, so I took advantage of it. Unfortunately, it was through the Riviera hotel, which was torn down before I could use the Groupon, and it was handled by Casablanca Express. Recently, they contacted me about my "outstanding credit", and for an extra $100, they could give me an extra night, and give me more than $100 in discounts/cash. Although I was sober, I fell for it anyway. I immediately tried to book a hotel stay, using both email and phone calls, without... Read more

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I was told I would get a 4 night stay, resort fee included for $190 for attending their sales pitch. 2 months later they call to schedule time for sales pitch and state resort fees are not included, they refused to give me their registered agent (legal dept) which by the way is Greene, Robert, Rasmussen at 8485 W Sunset Rd, Ste 208 Las Vegas, NV 89113, refused to cancel and refund money. They sell you thing, and then do something else. DO NOT USE THEM, CHEAPER TO BOOK YOURSELF WITHOUT THEIR LIES. The person I talked to said she was the... Read more

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4/9/16 -I signed up with Casablanca and paid $100.00. I had severe family issues and could not full fill the one year time limit. They kept calling me back offering me extensions for additional $50.00 - $100.00 and I paid 3X. Over a 3 year period they totaled $345.00. Like a fool I kept throwing good money after bad but I had moved and lost my folder. The liar salesman called me, to my mistake I did not record our conversation nor did I get his number and with this company -- you NEED to record the conversation for SURE. The first salesman... Read more

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We are so exited to be getting a free trip to Hawaii!!!! I had a very good experience with Casablanca Express. Julio customer service Manager was great to talk to. I was contacted first with David and had some hiccups with booking our travel Dates. But Julio helped us later and made sure we had the best travel schedule. I will definitely recommend the company to all my friends. This was a best deal and we are so exited to be travelling to Hawaii. I had a very good experience with Casablanca Express. Julio customer service Manager was great to... Read more

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I am beyond disappointing angry and frustrated by this company. This is a ''''''''''''''''SCAM! SCAM! SCAM!''''''''''''''''' I knew this was too good to be true. We were really exited to be going to Hawaii for the first time and received a 3-day, 2-night trip to Hawaii by Welk resort. I contacted DAVID today to schedule my trip. He basically said we will be flying out on Tuesday late (7 or 9pm) in the day and flying back early morning Thursday(6 or 7am). Which will leave us only a full day Hawaii. HOW IS THAT 3-DAYS AND 2 NIGHTS??? The guys at... Read more

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Back in 2013 reserved a room in Las Vegas thru KSL.com and Casablancaexpress could never get reservations (3 to 4) for the time that we would be in Las Vegas attempted on several occasions thru e-mail to get my Deposit back no response after Two Years later received a letter to "Redeem your credit" after a call to the crooks, they wanted another 150.00 to "REDEEM my credit" or they will just keep "MY CREDIT" what a SCAM and FRAUD outfit this is, DO NOT ENTER INTO ANY AGREEMENT WITH THESE CROOKS! They even lie with a BBB A+ (Thats where the... Read more

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Received a "free" vacation through Casablanca Express. NEVER AGAIN!!! This was the most horrific experience in booking a hotel ever. The travel agent David flat out lied and said we we booked for a Guernsey or king bed only to find out from the hotel we had been booked for THREE TWIN BEDS for my wife and I! He also said the parking was included not only once but repeated it three times NOT It's another $25 a day also not included is the resort fee. Many attempts to call David back to find out what went wrong we only got his voice mail that... Read more

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Had a conversation with a guy called "Jerry" from your Credit Redemption Department who was very rude and had no customer service skills at all. Either that or he had a bad day at work AND or didn't have lunch. I believe training is in order for your team or whomever you employ for future reference. Will not be using you guys and glad I didn't go through with the package. All I see online are bad reviews to which I totally understand why people are not coming back to you. I for one will not be coming back and giving you a second chance..... Read more

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After sitting in a 3 hour seminar and indicating that we do not have any interest in buying any Timeshare, we were given a rain check for a 2 nights stay at Santa Catalina Island. After completing all required paper work and sending a $50.00 deposit check to Casablanca Express,and after over 5 months of waiting, we were finally contacted by Ms. Beth, a sales representative, who tried to convince us that the hotel that we will be staying at, was not a good hotel and if we paid over $250 extra, better accommodations would be offered to us. We... Read more

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I have used them twice in the last few years. The first time included a stay at the Riviera but had more to do with the hotel than the Casablanca Express experience. I recently let them convince me again and upgraded to The Rio hotel. Although I clearly stated with each phone call that there would be 3 people and I wanted 2 beds, at check-in, 2 beds was another upgrade. Then the Rio charged a daily use fee that nobody had mentioned. The "free" hotel was more expensive than if I had just booked directly. Casablanca called me at least 4... Read more

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