Don't do business with Casablanca Express
I recently had an unfortunate opportunity to deal with the company, Casablanca Express of Las Vegas. On the first of October, I handed over a credit card payment of $150 in exchange for a promised two night stay in downtown Las Vegas. Life happens, however. I found out I was pregnant and will not be able to travel any time soon due to my pregnancy, nor will I be able to travel in the coming year and a half to two years because Iโm not leaving my infant for a personal vacation to Vegas. It just feels selfish and wrong; I imagine any new parent would understand.
I emailed Jessica Merideth, a โguest services managerโ asking for a refund. She said she could extend my stay but not give me a refund. She then went on and said if I had called within 30 days she could have done something, but it was now too late. It was about 60 days past the date, and I really donโt see any difference in their ability to refund money within a 30 day window verses a 60 day window. Again, life happens. When asked if I could speak with someone who could authorize this, she said she was the manager. Apparently all authority at Casablanca Express rests on Jessica Meridethโs shoulders because she refused to offer me any other avenue to resolve my concern. She then went on to ignore my emails. I emailed her back asking for a response, letting her know I was hoping to resolve the problem soon, and she has yet to respond to that email as well.
This company offered me nothing but a promise. I received no goods or services and they are still refusing to give me my money back. Their โguest servicesโ mangers are sorely unprofessional, and the company is highly unethical. They take your money, earn interest on it, and refuse to give it back.
Do not fall for the scams Casablanca Express is selling!
Reason of review: Poor customer service.
Monetary Loss: $150.
Casablanca Express Cons: Misleading scam.
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