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They put you in the cheapest hotel you pay a deposit for taxes. Then they try and get more money out of you. 1st time for a party of 4 159.00 per person after you just paid 240.00 for taxes remind you this is supposed to be a free trip. Then the 2nd time they try for...
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1.0
#1060332
Julio and all the other customer service persons are rude evasive and don't seem to care. I called and wrote what was to be corporate and would get a generic response. They even hang up on you. I was to go on a cruise paid the 100 deposit and the next step was the...
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1.0
#1059798
Fast talker. No help. Would not provide the information and said it would be provided two months before the trip date. Only wanted the money. When I said I would send the money Julio became very happy. I tried to confirm that the $100 tax deposit and the prior $50...
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1.0
#1056769

Casablanca Express Vacation Package Booking Review

Casablanca Express
#1024815
1.0
These are bad people. We attended a gold rush Travel Service presentation. Sent our reward certificates to Casablanca Express. They were supposed to be free. When we called to make reservation, there were automatically charges added. Also they want you to make several stops on your flight and push the upgrades.
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Short Review for February 10, 2017, Pc_bad_quality

Casablanca Express
#1006140
1.0
Scam junk mail company. Avoid at all costs.
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Casablanca Express Vacation Voucher Review

Casablanca Express
#1005473
1.0
It's a joke
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Casablanca Express Customer Care Review

Casablanca Express
#983769
I talked to someone two weeks ago and she told me that they was mailing my registration out next week now im calling and the number staying busy
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Book a trip to vegas talked to shelly was told that I could gift the trip to my son. I did payed the money. was told had choice true Had to pay for 1 night. I told her my Son get to the Meeting was not let In Shelly & Kiea Knew that his Bride would not be with him...
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I didn't like
  • Could not get a hold of my representative
  • Bad customer service and management
#1050079
Arrived at the rental company to find there was no reservation and we were not sent the correct form for the free day. They did send us the free day, however the $60 for the additional 2 days we were quoted was in fact $300. The hotel was dirty and gross. Smelled...
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1.0
I liked
  • Time in disney
I didn't like
  • Being lied to
#1040437
We registered our voucher with $100. Picked a date and paid $298. We are 15 days away with zero information on our cruise so we called Carnival and we are not booked on the ship. We were given the run around until Linda. She said we would be booked and given the info...
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1.8
#1038923
We attended a Goldrush Getaways presentation and earned a "Free" cruise to Alaska as a bonus. Right away the trip for 2 cost close to $1,000.00. A month before the trip we were told our room would be inside cramped and tiny with no window next to the boiler room and we...
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Anonymous
Tony C

Same BS experience on our luxury Puerto Vallarta trip. Played the game with deposits and taxes made time off now a month before the trip told that the normal 5 hr flight will ...

1.0
I didn't like
  • Poor customer service
  • Beth
#1023833
We were told we would be staying at a casino hotel in Las Vegas . Casablanca Express won't honor their end of the deal. .They ask you to book 2 months in advance then they have no rooms unless you pay more. They ask you to pay 25 .00 upfront then they won't even honor...
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1.2
I didn't like
  • To be lied to
  • An i want my money back
#1015089
On Feb. 10th, I was notified by Casa Blanca Express that my Vegas trip the on March 8th was cancelled. I made these reservations on August 2nd, and now have no place to stay. To top it off, when I complained, they HUNG UP ON ME!!! I already paid and he hung up before...
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1.0
I didn't like
  • Misinforming practices
#1006144
I am pissed off because i just had upgraded trip for vegas from seattle. total I paid $395 (in off season 24 jan to 26 Jan to casblanca.Also hotel will charge $54 for resort fee. but if I would have plan trip by my self it could be end up paying $240 ($85 per person...
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#999027