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First, I was offered a free stay at a resort in Hawaii with free air. Turned out this was travel midnight Sunday and return Wednesday early morning and stay at a 1-star hotel. I was offered upgrade that would allow me to travel better times and stay at a 4-star resort...
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#1133056
To wait on hold for 43 minutes before I hang up. Just purchased a package. The agent must of called me 5 or 6 times to sell it to me without leaving a message each time, but when I try to call back to book my purchase I waited 43 min on hold is this is not...
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1.7
I didn't like
  • Holds to book- cant even book my package
#1132396
Casablanca Express - Las Vegas
I'm first time need your service, I don't understand first room say title of your travel. I vine two night free trip in my choice of Las Vegas, Tahoe, Oahu, Orlando Thanks YOUR company, I need go Las Vegas, Thanks , and I need to believe your company , this is my first...
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I liked
  • Idea of receiving a free trip
#1130968

Casablanca Express - Not Responding after I sent the deposit.

Casablanca Express
#1130889
After I sent my $200 deposit, Brenda does not respond to telephone calls. I have left messages every day for two weeks and no response. I asked for a Supervisor or a Manager and was told they do not operate with this type of service. ????? This has been going on since 05/12/2017 My Cert Number is CJA 262004. My expiration date is 05/12/2018. {{REDACTED}}
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Casablanca Express - Scam artists

Casablanca Express
#1073096
1.0
Details
Any positive review you read from Casablanca is a review written by someone affiliated with the scam or a paid scam artist who works for Casablanca Express. Do yourself a favor and don't expect anything from Casablanca Express. Don't send any money and if you have already sent money don't send anymore.
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Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Casablanca Express Vacation Package Booking Review

Casablanca Express
#1024815
1.0
Details
These are bad people. We attended a gold rush Travel Service presentation. Sent our reward certificates to Casablanca Express. They were supposed to be free. When we called to make reservation, there were automatically charges added. Also they want you to make several stops on your flight and push the upgrades.
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Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on February 10, 2017

Casablanca Express
#1006140
1.0
Details
Scam junk mail company. Avoid at all costs.
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Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Like everyone else I won a trip to Vegas. I had read the review so I was prepared for the switch and bait tricks. And for sure, I had to wait months, down to a week before my trip before I had my intinery. They tried everything they could to get me to either upgrade or...
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Anonymous
Anonymous

How can you say bait and switch when they gave you the trip? Where’s the bait? Where’s the switch??

I liked
  • Enjoyed the trip
I didn't like
  • Tried to do the bait and switch
#1124024
I won a trip to Hawaii. Paid the required fees, and when it was time to get booked for my trip the experience I had was TERRIBLE. From the mangers or management personnel to the individuals were rude,and the attitude in general was that they didn't give a *** if they...
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1.0
I didn't like
  • Bad customer service and management
#1117082
As soon as I received my "free" hotel and theme park voucher for attending a Welk presentation, I came to read review on Yelp on Casablanca Express. I knew about the tricks that they put you through and I was determined to follow the rules to the tee. But guess what,...
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1.0
I didn't like
  • Being lied to
  • Misleading scam
  • Rude staff
#1107052
My husband and I have a cruise scheduled for today out of newportbeach but Casablanca never got back to us. I called when the two weeks prior notification didn't come and the guy it spoke to blamed it on the *** hurricane,.. shameful, then proceeded to tell me all info...
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Casablanca us a scam and very misleading. Don't true them. It cost me a awful family trip and extra cost of everything. Casablanca booked my vacation with the intent it was a very nice resort. The place was a renovated motel. It was a dump. They charged me extra for...
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My husband and I sat through 2+ hours of several different sales people trying to get us to buy a timeshare. Afterwards, I jumped through all the necessary hoops to select and confirm a date for our 3 day/2 night trip to Las Vegas. At the end of all the hassle, I was...
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I didn't like
  • Misinforming practices
  • Poor customer service
#1100506
Sat through the time share talk for the free trip to Vegas but seeing all these reviews I am not sending the 100.00 deposit! You know when you think about it, it doesn't make any sense to pay a deposit on a free trip! I am glad I checked these reviews and did not and...
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Anonymous
Anonymous

Thanks. I won’t either. Bunch of losers!

#1094023