Casablanca Express
Reviews and Complaints
www.casablancaexpress.com
Anonymous
Burnaby, British Columbia
Free Trip throught Trendwest, NOT!!!!
My cousin & I were told through Trendwest if we attended their seminar that we would get a trip to Vegas for FREE.It didn't turn out to be free at all.We ended up paying $500 for the trip & more.I don't trust this company at all.I have read many posts on other websites as well as this one from individuals pissed off at Casablanca Express for *** Trips,not getting refunds back,etc.Thanks for the posts as I definitely won't be answering my phone when they call regarding staying at the Riveria Hotel in Vegas for $200,etc.
Chandra K Hrl
Aliso Viejo, California
Free vacations are too much work to be worth it
I received two certificates by attending a presentation: one for Legoland tickets and one for a trip to Catalina Island. I was unable to redeem either one. Apparently, Casablanca Express becomes overbooked four to six months in advance. The certificate simply instructs to schedule your trip 60 days in advance. After going to great lengths to rearrange work and family schedules, I called about 80 days in advance to schedule my trip and learn that, although i followed all the restrictions on the certificate, there is no availability. The only availability is for a time that I absolutely cannot go due to work and family obligations. This was not made known to me until it is too late to figure out an alternative. The only substitution available is a trip to Las Vegas, the last place in the world I personally want to go. The company lured me in with promises that are nearly impossible to redeem. I am a mother who works full-time and attends school part-time and my husband also works full-time. It is very difficult for us to make ends meet, let alone find time for vacation. They got our hopes up that we would finally get a short family vacation and now we are sorely disappointed. It is unethical and they should be ashamed. And they didn't even get anything out of it - just perhaps the pleasure of wasting our time and making us cry. Evil.
2 comments
Vann Mvz
Dallas, Texas
Thieves and Cons! Worst Scam Ever!
This company will rape you and admit it like they are proud of it...Pay for your trip and enjoy it. You will pay for your FREE trip through CASA but you will not enjoy it I promise you.
Everything they tell you will be a lie. If you send them money you should kiss it goodbye. Nothing is as it appears. Your 3 day free vacation will be 1 day.
It will cost you $100 and you will stay in some nasty places!
Don't let me say I told you so. BTW, they are being investigated by the BBB.
6 comments
Anonymous
Dallas, Texas
i never received my my refund
CASABLANCA EXPRESS IS FULL OF ***, THEY TELL YOU ONE THING AND ITS SOMETHING ELSE DIFFERENT EVERY TIME YOU CALL. I ASK FOR MY MONEY BACK ITS BEEN ALMOST 2 MONTHS AND STILL NOTHING, AND WHEN I CALL TO ASK WHERE MY MONEY IS, IT WILL BE MAILED OUT NEXT WEEK AND I STILL HAVENT SEEN IT. DONT TRUST CASABLANCA EXPRESS THEY ARE CROOKS THEY NEED TO BE PUT OUT OF BUSINESS. BECAUSE EVERYTHING THEY TELL YOU IS A BIG LIE DONT TRUST THIS COMPANY THEY ARE FULL OF *** AND I WANT EVERYBODY TO KNOW DO NOT GIVE THESE PEOPLE YOUR MONEY IT IS A BIG RIP OFF
3 comments
scareyjo J
Washington, District Of Columbia
The company would not accommadate my travel arrangements.
I won this trip to Las Vegas, when something came up and I could not take the trip the "Higher Ups" said to me that he could not do anything to help me or accommodate me. I asked him for my deposit back and his answer was that I could not get it back and that regardless of my situation he could do nothing to help me. I will never work with this company again and I demand my deposit back and I will take them to court for it. Do not travel through this company. I will make sure that every company I know will not travel using this company, and I would soon appreciate if they were out of business.
lplevins L
Fort Huachuca, Arizona
Casablanca Express , terrible service, bad promises
OK...so we get a so called "trip" to Catalina Island....I booked a trip for April....it's overbooked so they moved us to September....and promise to send us a notification in the mail. We never got the notification. A rude customer service agent called offering us a trip to Vegas , saying me we have a major credit card and that since we didn't respond to the September notification that was so called "sent in the mail" or trip to Catalina was voided. I asked to speak to a manager and told them I didn't want the Vegas trip and I was hung up on! wow.....follow your gut...don't deal with these people.
2 comments
Anonymous
Glendale, California
Casablanca Express - *** of vacation package
I was offered a free vacation in exchange of attending one of their presentation and what they offered as free was never free. There were so many upgrades you had to do on top of their basic free package and even after paying all the upgrades, at the end I still couldn't take a vacation since they did not have any availability for the dates I chose and soon it expired. They even conned me to purchase another vacation and later asked to pay extra for bringing my child when at the time of purchasing even with their recording clearly stating that I mentioned of bringing my child and their sales personnel never mention anything about having to pay extra for my child. Please do not be fooled by what seems like a good vacation at low rate. At the end, you will end up loosing your money, energy, and time. You shouldn't be too bitter when think of vacation. Casablanca Express is all about bitter memory.
Loss:
$175
5 comments
Anonymous
Rancho Santa Margarita, California
Casablanca express
Casablanca Express needs to really improve on their customer service. They are horrible, rude, and need to take some extra classes on how to treat people. The meaniest is the " manager". She needs to step down and learn how to treat her customers with better respect! First rule "customer has a voice, listen, humble yourself and not yell at them. The manager who says she's in charge of it all needs to be held accountable as well. I found it weird that there was no one else besides this women to help me, where as when I went to the presentation Casablanca held there were tons of people working there. I believe she just didn't want to be held accountable.
Loss:
$150
4 comments
hollyt C
Anchorage, Alaska
Casablanca Express is a scam.
I should have trusted my gut. Casablanca Express called my husband and then called me the next day. Alice was pushing me for my credit card number and I gave it to her just before I checked out this website and saw all the complaints. At that time I was talking to Joel the confirmation manager who wanted me to repeat the credit card number. I told him that I changed my mind because I saw a lot of complaints against the company. He said, " OK, OK, " and hung up. I called my band immediately and there was no charge to my credit card-yet! Don't fall for this like I did!
1 comment
wonderful Eoh
Las Vegas, Nevada
Cassablanca Express Worst company to do business with or work for
Casablanca Express, this company does not treat its employees or customers right. I worked there for a bit all they do is lie on the phone and lie to their employees. I could not stand to work there they do not treat anyone right. They lie to give you this 100 restaurant card where indeed those ar 25 dollar certificates that require you to spend 35 before you can use them. They have no HR in place I would not work there in a nightmare again. I would not recommend you guys doing any business with them at all, period.
Loss:
$700
30 comments
Anonymous
Boise, Idaho
Casablanca express travel disgusting!
Casablanca out of Las Vegas repeatedly called trying to get my husband to book travel with them. I told them on MANY occasions that my husband was incompetant due to liver disease and could not legally book with them. They continued to call and apparently he booked a trip 15 days before his death. When I called and told them of his death and asked that they charged back the 39 dollar payment off the credit card they refused. This company is the biggest scam on the planet--They are so eager to make sales that they dont care what you tell them. They are almost impossible to contact-customer service is a joke. Is there a class action lawsuit in the works for them--count me in!
4 comments
Anonymous
Longmont, Colorado
Casablanca express RUDE!!
I have told this Casablanca Express to stop calling me but they will not. They even went as far as to tell me they would like to ship me off to Iraq when I told them I was not interested. I would never do business with some one that can not take NO for an answer and tells you off if you do not go with there program. they even called withing 2 days of each other and the second guy laughed at me when I told him that I had told you people to stop calling. He guess he thought it was funny they where harassing me. i did call and left a complaint but did not here back i called again and the mail box was full.
3 comments
John A Saa
Los Angeles, California
Nothing more - nothing less
Casablanca Express.. Is now doing something different I guess.. I got a call 3 months ago from a sales man named "Chad" and he said that If I sent them $129 dollars, he would give me 2 nights at the Rivera resort hotel - $100 Discover card, $100 in food, and that me and my wife had to sit trough the seminar in Las Vegas while on vacation.. We had no further taxes due he said... So we figured that since they give what they say they give - Nothing more nothing less.. We would take a chance... We took our trip this past week, and you know, the Rivera was pretty nice, they remodeled the hotel, The rooms were great 42" flat screen TV's, motorized curtains on the windows... Refrigerator in the room... And he was right there were no taxes.. The presentation was on the second floor of the Hotel (we dint even have to go out in the heat) - it took us less the 90 minutes - and the guy who told us "about the benifits of joining the travel club" was very funny.. There was hot coffee and donuts at the seminar ... and when we said NO we dont want to buy anything.. They handed us an envelope with a $100 pre-paid discover card... That simple... We also got this restaurant card for $100 and used that on 2 really good diners on the strip... Tuesday night we ate at Il Fornino's at the Ventetian and had breakfest at Bon Panie at The Paris hotel... I think we still have like $12 left on that restaurant card... So when we got back and thought about it... it seems that there new way of doing business is better - I mean, we spent nothing truly to go to las vegas for 3 day and 2 nights, stayed in a nice room, ate a good meal - and got a $100 discover card (which is just our $129 "deposit" that we paid when they called to sell us this originally back) Maybe this is why the are doing it like this... Makes more sense.. you know that they are going to treat you some what right on a trip like this, since you are going to the presentation in Las Vegas and could complain dirrectly to the Travel Club people... We actually are hoping that they will call us back and offer us another "free trip" .. but I think you can only take on ever year or something like that.. OH - We dint have any trouble getting the dates we wanted, they booked the dates when they sold me the trip.. Infact, the package with all there information and *** arrived in less then a week from when I ordered it.. I hadent told my wife yet when she got the mail, and got a whole long conversation while I was at work.. Bottom line though - we enjoyed the trip and it did not cost us any money for rooms and food
Loss:
$129
3 comments
scubaman R
Modesto, California
Casablanca Express
I found out that there free vacation to Hawaii is nothing but a scam. The try to switch you to a total 5 day vacation for $1400. When you tell them no. They schedule your flight arriving at midnight the first day with lost of transfers, then 4 am the third day leaving you 16 hour in Hawaii, if you don't sleep. Sounds bad, most people give up and cancel. I know I did. Well I just found out. This is the way to go! Take the free trip to Hawaii. Arriving late that first day, then stay in the hotel for the two nights, ask the additional night cost. I have seen some hotel in Waikiki for only $80 a night. Miss the flight home, then you try to get a stand-by ticket home, or go ahead and purchase you tickets home. The flight might cost $300 per person with reservations. Lets see, 2 night at hotel free, 5 additional night @ $80 each night. That's $1000 for 7 nights in Hawaii. That sound good for 2 people. A little hassle, but you might get it cheaper than that.
Strider Frs
Vancouver, British Columbia
Casablanca Express Scam
Casablanca Express Scam Few months back, I received a call from a Casablanca Express representative. They sold me a two night package for some resort in Portland. This was basically for timeshare, we would need to attend some presentation where they would try to sell a timeshare membership. I have been to these before and I don't know why I do this to myself. This is just a sheer waste of time. Anyways, I tried calling the number given to me for the reservation and I always get that the resort is booked for 3-4 months. Only months available are October and November. I mean those are lousiest months to step outside your home in Seattle and Portland Area. It's mostly raining during those months. So, I spent about $155 and I can't book anything. I am so unhappy with this situation. I think this Casablanca Express thing is a pure scam. Stay away from them. I tried calling them on various occasions and they have the same answer. I have been calling them four to five months in advance. How much more notice can one give to these people. One more thing, they are very nice when they are trying to sell you something but when you want to book the reservation they are the rudest bunch. I got burnt once, I hope it helps someone to stay away from this scam. Following is my blog for the complaint http://compaintboard4u.blogspot.com/2010/07/casablanca-express-scam.html
Loss:
$155
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That is true about Casablanca Fraud, misleading service. The want to shift the blame back to time share people and said, "Time share should have explained to you" but it is not true.
They should explain to the customer firs before they take their $100 deposit. I understand this guy James try to defend his compaany but he should have used that time to contact his customer and resolve the matter. My name is Thanh Nguyen. If you read this call me at 713 259 **** or look at your record.
I had a free vacation 3 days 2 nights to Orlando, planned it along time for me my and girlfriend to spend our spring break on march 10 2014 there. I didn't hear anything from them so i called and got an ugly customer service explaining, my flight will leave monday night, arrive at midnight, when no rental car will open at the time, my hotel will a cheap motel Roadeway located 1 hours away from orland, and my return flight will be very early on wednesday. DO YOUR MATH, i have only Tuesday left for the vacation, no car,no time to enjoy. It was a set up for me to pay $400 for an upgrade.
The customer service agent respond, "Well, you get a FREE package, if you don't like, we will refund your money", They was waiting untill the last week before my travel date to send out my flight iteration and let mek now but luckily i called and confirm in advance. if i know this before, i could just use my own money to book it myself, no hassle, no waiting.
Now i had to cancel our spring vacation, getting $100 is not much comparing to all the hassle that i went through with time share, waiting, hoping,.. I'm thinking about reporting them to BBB for the fraud advertising.
think Casablanca is like every other company, there will be good and bad feedback. Needless to say for my husband & I, we have had pleasent trips.
It has been some issues but when contacting Casablanca we have always gotten great assistance in clearing the matter, our hotels have always been four stars and never had a problem with communication, refunds or perks for complaints. We have been to Kona (beach front condo), Cabo (beach front canabana), Vegas (Tropicana), Lake Tahoe (Lakeside Inn) and Reno (Atlantis). My advice to all when dealing with Casablanca is ask questions, when they offer the hotel take the time to research it and if you don't like it ask for additional options.
But most of all communication because it's your money and your vacation! Good Luck to All...California