5.0
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Thank you. Timely response & service. Responded to a free 4 night cruise to Baja, Mexico. They offered tow cruise lines: Princess or Carnival. I preferred Princess. I chose cruise dates, booked and prepared to go. My travel agent, Beth presented every option, prices, pro & ***. Cabin, view, meal time... Just what I needed to make choices.

Today, I had to cancel. Just called Beth's direct extension line; within a minute, she understood and offered a prompt refund of port fees, taxes, etc. without even being asked. T'was a pleasure dealing with her & Casa Blanca. No fuss; no muss.

Robert

San Jose, California

Product or Service Mentioned: Casablanca Express Cruise Booking.

Reason of review: Good customer service.

Company wrote 0 private or public responses to the review from Nov 16, 2016.
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