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1.0

This the the worst, horrendous and unprofessional customer service I've experienced till now!

We got an offer from Welk's Resorts (NorthStar) - 2 free Disneyland tickets + 3 nights hotel accomodation. BETH was our travel agent, and I haven't spoken to someone who is more rude and unprofessional than her. We were given an impression that we just need to tell travel dates (as per our convenience) and Casablanca express (the travel agent) will mail us the tickets and hotel booking papers. Lots of catches, fine prints and worse experiences post that:

1.The whole process has been going on for 5 months(still counting...)

2.Expect your call to be on hold for (ATLEAST) 25 min when you call Casablanca!

3.Very unprofessional and customer service

4.No transparency whatsoever (as is the case in most traps)

5.Casablanca has no intention of giving you a pleasurable and enjoyable travel experience whatsoever! They just want to get money from you (for which they continuously cross sell and give you options where you have no choice but to upgrade for more money)

6.While booking the hotel tickets, they don't consider your preference of smoking/non smoking room OR even the bed size. The travel representative was intimidating us and pitching us with other sales ideas.

I had read reviews on a travel rep JULIO who redresses grievances of customers in a professional and satisfactory way - however, I never got a callback from him inspite of trying to connect to him quite a few times.

I would definitely not fall in the CASABLANCA TRAP again :|

Reason of review: Order processing issue.

Location: Santa Clara, California

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Guest

Seems like Julio is a common thread. I totally agree with you I wish there were a lawyer we could contact for a class action suit. This is horrible

Guest

They don't even deserve a star.

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