Sat through a 3-hour timeshare to get this "certificate" from Casablanca Express (CE) on 6/17. Mailed certified receipt on 6/19. USPS shows CE picked it up on 6/20.
Waited 90 DAYS with no contact or mailing from CE. Called on 9/21 to find out, according to the Customer Service agent, that "no certificate was ever received or registered under that #[certificate no.]". WTF?
Here's the USPS Tracking Number: 70151520000135803139 (see for yourself).
They are now requiring me to send in the copy of the certificate (which THANKFULLY I HAVE) and to "research" the situation.
Just be aware, that you CANNOT get to use your tickets within 90 days simply based on their "mail this, pay this, wait for this" system of how to redeem your tickets. There's also a 60-DAY minimum reservation lead time! WTF?
This company is a scam. One of the sales people said they sell these "certificates" to the Time Share companies for $60 per piece. I figure if only 10% actually get their tickets, this company is RAKING in the cash by RIPPING people off.
TOO MANY HOOPS, TOO HARD TO REDEEM... SCAM!
Product or Service Mentioned: Casablanca Express Free Disneyland Ticket Deal.
Reason of review: Order processing issue.
Monetary Loss: $250.
Preferred solution: Deliver product or service ordered.