Product: Casablanca Express Vacation Package Booking Clear all filters (30 of 30 reviews match)
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This customer representatives are so unprofessional no customer service skill as well as their manager Julio when I called to schedule my day for the hotel booking I spoke to Anthony he was rude and unprofessional didn’t like that I was asking him questions in regards...
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1.0
Product
Casablanca Express Vacation Package Booking
#1235592
I upgraded the flight and room because I was traveling with my brother, daughter and grandson.Loved Sea World, didn't like the hotel, complained (got a refund). I loved the trip. People have to realize that NOTHING is ever free and enjoy the part that is. Time with my...
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4.4
Product
Casablanca Express Vacation Package Booking
I liked
  • Flexibility
  • Customer service
  • Enjoyed the trip
I didn't like
  • Hotel room with the upgrade was less than expected
  • Poor customer service from a manager
#1205362
We upgraded our promotional travel to the 4 day, 3 night stay in Orlando, FL. We were told the upgrade cost was $444 with no other hidden fees. We were charged $624. I called and talked to the rep David, who got us a refund... supposed to be in the amount of $180....
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1.0
Product
Casablanca Express Vacation Package Booking
I didn't like
  • Misleading
  • Actual product and delivery vs promise
  • Theft of my money
#1203473
We attended a presentation and received this certificate for airfare and cruise out of Long Beach, CA. We followed all the complicated steps. Finally, around 45 days before we were to leave, we were contacted with the details: our flight was to start out of Dallas to...
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1.2
Product
Casablanca Express Vacation Package Booking
#1201241
Casablanca Express Rocks! Free Disney World Tix!
Casablanca Express Rocks! Free Disney World Tix!
Casablanca Express Rocks! Free Disney World Tix!
Casablanca Express gave us tickets to Disney World. We used them during Christmas time. We upgraded to park hoppers and had a great day seeing everything. We went to Animal Kingdom, Epcot and then finished the day at Hollywood Studios with the Fantasmic show. The whole...
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Anonymous
William

This is a complaint website.It is not for apple polishing or free advertising.Disney thanks you for thousands of dollars, but we here would rather read about someone who abuse...

Anonymous
Alan

They got a free trip from a timeshare like everyone else here...

5.0
Product
Casablanca Express Vacation Package Booking
#1155326
To wait on hold for 43 minutes before I hang up.Just purchased a package. The agent must of called me 5 or 6 times to sell it to me without leaving a message each time, but when I try to call back to book my purchase I waited 43 min on hold is this is not...
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1.7
Product
Casablanca Express Vacation Package Booking
I didn't like
  • Holds to book- cant even book my package
#1132396
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Casablanca Express - Not Responding after I sent the deposit.

After I sent my $200 deposit, Brenda does not respond to telephone calls. I have left messages every day for two weeks and no response. I asked for a Supervisor or a Manager and was told they do not operate with this type of service. ????? This has been going on since 05/12/2017 My Cert Number is CJA 262004. My expiration date is 05/12/2018. {{REDACTED}}
Product
Casablanca Express Vacation Package Booking
#1130889
Which I ended up paying. Once I returned home I waited the one month plus for my $50 to be returned, only to be told by the person answering the phone that wasn't the general policy. Once she did her research, she found out that I was correct and I did get my $50 back.
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1.0
Product
Casablanca Express Vacation Package Booking
I didn't like
  • Bad customer service and management
#1117082
Casablanca us a scam and very misleading.Don't true them. It cost me a awful family trip and extra cost of everything. Casablanca booked my vacation with the intent it was a very nice resort. The place was a renovated motel. It was a dump. They charged me extra for the...
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1.2
Product
Casablanca Express Vacation Package Booking
#1104464
I kept getting the run around and was told my cruise would be purchased after sending more money and if I overpaid I would be refunded. My questions were specific. How much: port charges, taxes, was gratuity a part of the 298,was Casablanca Express getting a handling...
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1.0
Product
Casablanca Express Vacation Package Booking
#1059798