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First they mentioned , that when I got to the resort , that one night of resort fee's would be taken off, When I got my gift packet in the mail, I called and said the resort fee waived was not on the packet. zero response to that.

We did the presentation, not all bad,

Got our $100 free slot play, that turned out worthless, we had to first play a machine first that would give us a chance to qualify for the promotional slot play money. Of course we did not win any free slot play $.

Then the Plaza Hotel & Casino that we styed in for the presentation was another joke , definitely one of the biggest joke hotels we have ever stayed in. having a clean room was about the only nice thing to say. The wind whistled thought the corridor that sounded just like a train whistle. Try sleeping with a whistle blowing in your ear. I was told prior to going their that there hot tub was up and running, a lot of the hotel has been newly remodeled and everything is in good working order. WELLLLLLL that was not the case at all. No hot tub. every day that we asked if the hot tub was going to work , they said we had no idea it was not working we will contact the pool manager. We went to another hotel and paid to use their hot tub. We did however get the resort fee waived. BUT I would of loved to hot tub where e were staying.

Also the airport shuttle is only one way, and it only holds about 6 people with luggage , and when its full that it no return pick up, and you are suppose to book 24 hrs prior. Their are a few times during the day it goes to the airport . So first of all if there are at the airport dropping off ,WHY would you not pick -up????? and if you are not the lucky few to get your drop off shuttle ride booked days prior, WHICH nobody at the hotel tells you about , then you are SOL

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

Casablanca Express Cons: Give you the complete run around its not fair.

Location: Emigrant, Montana

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