Not resolved
0 comments

It's quite funny how you claim that you care about what goes wrong in your company but when a problem or a complaint is bought to your attention you don't call back or respond. I left a long voice mail regarding the unfair treatment I received by your so called Manger Jessica M (Personal Concierge) at 1-877-509-2510 ext 2944 and sale rep Shelly out of Las Vegas!

I express to you how I was treated by them. Shelly was very nice when she was booking my stay and taken my money of $230.00 but when I never received anything from her in the mail ( package) I called her in left a message two times which she never return my call. So I look at the only thing a received from casablanca was my receipt which it had this lady name Jessica M name and number on it, so I called her number had to leave a voice message for her as well still no return call, now I'm starting to get worried because I'm going to Las Vegas in Nov 2015. So now I calling this lady number again she finally answer the phone in stated that I wouldn't be getting any paperwork as promise by Shelly until about a month before my plan trip, which that was fine with me but wouldn't you think Shelly would know that sense she claim to be an employee for 8 years. Ok here's WHERES the BS comes in, so when Jessica went over the questions with me she tried to send me to offsite location for their tour which you have to find your own way there. I explained to her I was told by Shelly that my tour is on the 3rd floor at the Palaza Hotel which that's the hotel I will be staying at! she stated that Shelly shouldn't be telling customer that, once again bad information from Shelly so we going back and in fourth with this lady, when she finally stated that she would allowing me to go to the tour a the Palaza. I feel that this was just poor customer service, now get this after about a hour goes by I received another call from Jessica stating that she spoke to Shelly in was informed that I WILL be travel to Las Vegas with another party that will be also visiting there tour. I then informed her that the person that they are speaking of is a co work, NOT A FRIEND , A LOVER, A RELATIVE. But a co worker which I don't even know that well. I just over heard her talking about it our work lunch room. I ask her what you guys don't use referral ? HUH??? this how all these company work? she stated NO in that she will be cancel my tour. WHAT kind of stuff is this! I feel that this personal because she was upset that her employee provided me with wrong information in she didn't like it, what this dumb broad failed to realize was that I was going down to Vegas ready to purchase a timeshare but because they have a petty team of employee working for them they just lost my business, so I'm waiting for my FULL refund. As for the owner he is just like his employees he doesn't return calls either.( the old saying states a flock is a reflection of there leader) I wouldn't use this company at all. Word of mouth is everything for a company, so now at work I'm letting everyone know never to use this company. THEY ARE THE WORST !!! DON'T WALK RUN AWAY FROM THIS JIVE COMPANY !!!

For Mr Manger James If you are a man of your word you will reach out to me.... only time will tell what kind of person you are.

Thanks,

Trina

Reviewer is in unhappy mood. This person stated that there is a room for improvement of misinforming practices. Please immediately contact the author of this review to discuss poor customer service of casablanca express las vegas vacation and associated monetary loss in the amount of $230. Casablanca Express needs to have the product delivered according to poster's claims.

Other people also mentioned casablanca express las vegas vacation in their reviews. You may find this information helpful for further shopping at Casablanca Express.

Had an Experience with Casablanca Express?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

National Travel Associates - MICHAEL KNEELAND  120 PEBBLE DRIVE in Nevada. National Travel Associates "The man runs a telemarketing scheme with predatory practises.His business gets private information on companies and his employees contact people at these companies offering them "help" for booking hotels on..." Read more Flipkey - No regards to your property. Will return deposit to guest no matter what they do. Flipkey "Guests badly scratch a stove top with sharp object, damaging a new stove on a recently renovated kitchen. FlipKey ignored our claim and return deposit to guest. The apt was..." Read more Power Places Tours and Gregg Braden Andean Secrets of Sustainable Living 2017  Causing people losses, SLAPP suits, abuse, harassment of whistleblowers, dodgy business addresses, deposits scam Power Places Tours "Potential customers of the Andean Secrets of Sustainable Living 2017 Tour with Gregg Braden should be aware that the company operating this tour is indeed Power Places Tours, a company..." Read more Kampgrounds Of America - The worst experience Kampgrounds Of America "I have been visiting Koa for over 10 years in big groups as well asa small family group. Although the campers are very friendly the staff is not. We were..." Read more Paypal - Mislead by an employee during dispute process Paypal "On July 15th, 2017 I made a transaction seperate from eBay for $675.00. This was a private transaction, separate from eBay. When I received the package from the seller I..." Read more Mr Appliance - The WORST service experience ever! Mr Appliance "After Irma we had a power outage for 36 hours. Then our KitchenAid fridge showed " Sabbath on" and we could not get out of it. I called "Mr Appliance"....TROY..." Read more Honey Maid - Awful, disgusting, Rip Off Honey Maid "I responded to the pissed customers review. I too agree your product now is absolutely TERRIBLE. Just bought a box and found complete false advertisement on the front of the..." Read more Tbdress - Dishonest Company Tbdress "We bought a dress for my daughter a week ago and it did not fit. We contacted customer service and the agents name was Hugh. He told us they could..." Read more