2.8
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Additional Fees
Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
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Value for money
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My wife and I were awarded a 3 day, 2 night vacation package at River's Casino in Schenectady, NY for attending a showing of a lakeside vacation site. After going through multiple exchanges to pay refundable deposits, we finally received a confirmation letter that we could now book our dates.

When I tried to book the times, I was told they only had packages that started on a Sunday, nothing that started on a Friday or Saturday. The representative did nothing to reassure me that there would be different dates opening up nor did he make any attempt to otherwise assuage me or keep me involved.

To their credit they were very quick to say they would return my money. We'll see if they actually refund me.

Reason of review: Bad quality.

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