Anonymous
map-marker Doylestown, Pennsylvania

My room was updated on liberty canveral

Very unhappy customer will never book again with this company .we won a cruise paid all taxes and fees .then a agent called for us to upgrade we paid $562 to upgrade from level 1 .when we got there we was never upgraded from level 1. this was our first cruise and will never again booked through this company .I'm very dissatisfied
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Tasha R Rqh

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Verified Reviewer

Scam... Don't do it

Casablanca Express - Scam... Don't do it
Casablanca Express - Scam... Don't do it - Image 2

Awful. First you have to provide three different dates of the trip you choose, all 30 days apart and at least 90 days out.

Then they say approx. 45-75 days before travel they will contact you. This was not the case. We waited and waited then a young lady called and we picked out dates that was "close" to one of the 3 sets mentioned earlier.

This all started in October. New dates were now set for June 21, 2023. As time got closer, still no response. From the major airport we listed, there are two flight companies with cheap tickets for direct flights to our destination.

We got a call June 12, 2023. The guy wanted to put us on a flight that had a connection then landed in the destination at 11:59 PM. I asked if this counts as a full day. Trip we opted for was the airfare and two night stay.

He said yes, this counts cause we are technically in before midnight. Who knows what time we would get to some 2 start hotel on the outskirts of the town that would cost an Uber to get to. Then we would have had 1 day in the destination with a 6AM flight the following day. They make it difficult so you have to upgrade.

This was the biggest scam that had my money over 8 months.

Still waiting for the snail mail to deliver the $350 back to me. SCAM.

View full review
Loss:
$350

User's recommendation: Don't be fooled

Max K Lmo

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Verified Reviewer

Voucher

I sent the voucher and it got returned to my house due to the address I sent it out to not existing.
View full review

Preferred solution: Price reduction

Tiffany A Xdx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ormond Beach, Florida

Karen was rude and unprofessional needs to be fired.

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Does not know how to give customer service without giving attitude and wanna be big and bold on the phone.
View full review
Loss:
$498
Cons:
  • Poor customer service from a manager
  • Rude staff
  • Additional fees

Preferred solution: Price reduction

User's recommendation: Expect rudeness but defend yourselves. They ain’t nothing.

JoAnn N Cwx

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Verified Reviewer
| map-marker Sacramento, California

Free trip that wasn't free

Got a free trip to Las Vegas and ended up paying well over $1000 for 2 nights and airfair. They put us at the Luxor which is nice, but that is all the way down at the end of the strip so we pretty much stayed 90% of the 2 nights in our hotel room with no wifi and only 1 channel on the tv to watch.

Then the last day we had to check out of the hotel and went to the airport and sat there for well over 8 hours before our plane boarded to go home. The food at the Luxor is not that good and it is so expensive. We were suppose to get 2 free tickets for Circus DaSole and they told us that they couldn't get the tickets for the show.

I would have been better off to save my money, So for being a free trip it sucked. Don't waist your time with this company.

View full review
Loss:
$1000

Preferred solution: get part of the money back that we had to put out. Also an apology would be great. I know it will never happen.

User's recommendation: Don't waist your time with this company.

Eric P Dyi
map-marker Salt Lake City, Utah

Struggling for a refund paid 200 already and now they want more money

Theres more fees besides the fee for the room hidden costs not my thing. I would like a full refund of 200 dollars this is a scam.
View full review

Preferred solution: Full refund

User's recommendation: Ask if you will be charged any other fees besides the money for the room in my case it was 200 then they want 50 dollars more to schedule the trip per person

Robert J Gsf

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Verified Reviewer
| map-marker Los Angeles, California

Poor Hotel Accommodations

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Casablanca charged us additional $1200 to upgrade hotel and to fly out of Los Angeles instead of San Diego even though our voucher stated in Reservation Letter received from Welk Resorts. We were booked at The Equus in Honolulu. 2 men with ski masks knocked on our hotel door twice early morning of 1st day. No phone in room. Used my cell phone to call front desk with no response. Called Casablanca to request other hotel next morning &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; was told nothing could be done. Stay away from Casablanca & Welk Resorts
View full review
Loss:
$600
Cons:
  • Poor customer service
  • An i want my money back
  • Misinforming practices

Preferred solution: Reimburse for costs of hotel I had to book for rest of stay in Honolulu

Dave W Cwm

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Verified Reviewer
| map-marker Ogden, Utah

Very upset with the scam

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We were offered a "free trip to Hawaii" in order to purchase other travel packages. First, they get you to pay $350 to cover "taxes". When we tried to redeem our free trip, they went out of their way to make the trip so completely miserable that you would beg for an upgrade - where they get you to buy a trip for retail value. If you don't accept the upgrade, then they try to talk you into cancelling altogether, where you have to wait for you depositback - good lukc with that!
View full review
Loss:
$550
Cons:
  • Scam

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from any "free trip" offers. It's a scam.

Jason W Emn

No contact

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My wife and I are waiting for confirmation on our trip that is supposed to be scheduled for Oct. and we have heard nothing from Casablanca. Call the 800 number and it doesn't work and no return on emails that were sent. Very disgusted. Maybe my next vacation will be to Casablanca office in CA.
View full review
Loss:
$500

Preferred solution: Deliver product or service ordered

User's recommendation: Don't send them any money

Patrick B Hxx

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Verified Reviewer

Scam Artists

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Hawaii Vacation given to me if I purchased a time share. The trip consists of a 15 hr. flight 2 nights at a hotel six 15 hr. flight home. But hey we can up-grade you for $1765.00
View full review
Loss:
$8000
Cons:
  • 12s

Preferred solution: Deliver product or service ordered

User's recommendation: Run from this travel agency If in fact it is a travel agency!

Carla M Ggx

Rude Customer Service

I have been trying to book my trip to the Anaheim Disney Resort and due to COVID they were on hold and I had contacted them a few times though out the last year and they assured me that it would not expire. I called yesterday and they were extremely rude especially the Supervisor names Julio. He mocked me and insulted me and told me that I had only until the end of December to use it also that there were only a couple of days left to choose from. I cant believe that this is how they treat their customers. Sad..
View full review
Loss:
$300
Cons:
  • Must use by date
  • Misleading scam
  • Custormer service

Preferred solution: Let the company propose a solution

User's recommendation: Do not use them. The entire process has been not worth my time.

Jacqueline S Jvz

Ripped off

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They owe me 220.00 for a trip that I never received an itinerary for. When I called for a refund the customer no service agent. I use the term very loosely, laughed and hung up on me.
View full review
Loss:
$370

Preferred solution: Full refund

User's recommendation: Stay away

Trenton Ljn

Beware!

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As soon as I received my "free" hotel and theme park voucher for attending a Welk presentation, I came to read review on Yelp on Casablanca Express. I knew about the tricks that they put you through and I was determined to follow the rules to the tee.

But guess what, they are still out to screw you over! 3 days after I received my voucher, I filled in my form and send my $75 deposit to Casablanca (via snail mail of course at their insistence). I triple checked everything and also took photos of the form just in case. I received the mail back saying that they have received my deposit, with the instructions for booking.

I followed the instructions to a tee, planned for a time that is not summer, not school holidays, not a busy season (I booked 5 Oct 2017), and I booked this months ahead of my travel date. They confirmed the booking and sent me a return mail, and said that someone would call me in a months time. When I heard nothing from them at the beginning of September 2017, I called them to ask them. They of course said that they cannot do anything for me until one month out from my travel date.

I can see no reason why they choose to enforce this policy except to increase the chance that they would upgrade. Finally on 7 September, I receive the call. As expected, I was told to pay over $200 to "upgrade" my accommodation as the one that comes free is terrible, not suitable for more than 2 adults, far away...etc. I was expecting the upsell but I did not need to upgrade.

Despite pressure, I resisted and said I would take the "free" accommodation. When Simon knew that he couldn't sell me, he became very rude, and would not tell me anything about the accommodation I would get, and just said I would receive the vouchers in the mail 7-10 days before the trip. I am sure they leave it to the last minute to pressure you some more. I waited until 7 days out before my travel date (26 Sep), and of course, having received nothing, to call again.

After I gave my confirmation number, they now told me, that my voucher would now be "emailed" to me, and I would only be able to receive it on Tuesday 3 Oct for my 5 Oct travel date, but I would also need to receive a call from their agent to "confirm". Despite saying that I have already confirmed everything and I would just like to receive my voucher that I actually paid $75 in taxes for, they refuse to review anything, and I would just have to wait for "the call" and "the email". I don't see any reason why they cannot send me my voucher except for another opportunity to upsell me on the call and to make my trip as inconvenient as possible.

I am not sure whether I will get to go on my trip that took 1+ year in the planning (I received the voucher in Sep 2016), but I sure will not go anywhere near Casablanca Express again. Hopefully by posting my experiences here it will help other unsuspecting prospects they will try to trick.

View full review
Loss:
$200
Cons:
  • Misleading scam
  • Being lied to
  • Constant upsell
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

18 comments
Guest

I think you need to call the Attorney General in California for help

Guest

In the process of booking for travel trying to use my certificate as could not use it during the covid call today finally got through they said there was an extension until March 2022 well give feedback once I book and go on the trip of anything shady they pulled

Guest
reply icon Replying to comment of Guest-2055354

Any feedback?

Guest

I am in the process of booking as well and I sure hope they do not try this on me.

Guest

Did you ever go in the trip? If so.

how was the hotel? I am suppose to travel to Honolulu in October.

So I’ve been online reading reviews. I suppose I should read the reviews before I paid my deposit.

Guest

this company seems to be a scam front. I tried to call and ask questions, NEVER AN ANSWER!

NEVER. KEEP AWAY and be afraid of anything from the state of CALIFORNICATION!

Guest

I think I am facing the same situation. Such a scam!!

Guest

Yes I agree, they did the same thing to me lol!!! But karma is a bi@@h though !! They will get it one if these days!

Guest

Caveat Emptor; Scammers... Like other victims, after paying a $50 processing fee, I was told I could upgrade from a roach motel to a mid-level one for $150.

I was online at the time and saw that I could stay at the recommended hotel 2 nights for $110! I was incensed and told the caller I want to cancel. She said I'd receive my $50 fee via mail in around 10 days - that was 6 weeks ago.

I don't know how they're allowed to stay in business. The district attorney should shut them down

Guest
reply icon Replying to comment of Guest-1756327

Update: After seven weeks I finally received my $50 processing fee after canceling the trip. I'd only use this company if you do extensive homework, don't mind staying at roach motels, and can navigate the high pressure sales tactics.

View more comments (17)

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Latifah Al-Hazza

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Anonymous
map-marker Bountiful, Utah

Michelle gave me excellent customer service. I was very happy with her. Thanks michelle.

She helped with every question . Very fast and nice' 5 stars!!!! this is not a compllaint
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Preferred solution: this is not a complaint

Anonymous
map-marker Bountiful, Utah

Michelle gave me excellent customer service. I was very happy with her. Thanks michelle.

She helped with every question . Very fast and nice' 5 stars!!!!
View full review
janette Lcq

Nicole

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Nicole was a great lady with good customer service
View full review
Reason of review:
Good customer service

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