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As soon as I received my "free" hotel and theme park voucher for attending a Welk presentation, I came to read review on Yelp on Casablanca Express. I knew about the tricks that they put you through and I was determined to follow the rules to the tee. But guess what,...
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evilcc
evilcc

Just to update those that are still reading this. In the end I went on my trip. Complaining on yelp and here was the biggest help. So I would advise you to do the same as long...

Anonymous
Anonymous

Wondering if he went on the trip. And how was it?

1.0
I didn't like
  • Misinforming practices
  • Being lied to
  • Rude staff
#1107052
My wife and I went to the timeshare presentation and got our certificate for a free cruise to Alaska with flights included. The instructions were very confusing, but I was determined to get the free cruise. I had to send them a $50.00 check and they gave instructions...
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Anonymous
Anonymous

I am so happy I read your review before I sent my money in. this was very helpful.

Anonymous
Sandee T

Wow that's terrible, thank you for the warning. I guess some free things aren't worth the trouble. Glad you enjoyed your cruise .

1.0
I didn't like
  • Custormer service
#1335433
Show

Casablanca Express in Los Angeles, California - Deposit has not been refunded

We traveled in September 28 2018 and were told we would be refunded our $50 with in 7 to 10 business days upon completion. I have called three times in the last 80 days and requested for Julio the manager to call me back. Still have not heard anything. They keep saying they will mail it but 80 days to mail a letter is unacceptable. Still nothing
1.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1426075
I went to a VI Resort presentation after being sent a flyer letterhead stating Oregon Coast Travel Packages, for complimentary Oregon coast vacation includes days, nights in Seaside or Newporg and $150 spending money. Also call for RSVP and we would get a $50 Darden...
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So it has been a few weeks more in Casablanca express has told me there is no way I can have my Orlando trip that it wouldn’t make sense and they gave me two nights in Vegas. When I signed up for this thing I had to wait two hours just to get my free trip with airfare...
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#1398761
My girlfriend from Washington State "Won a Trip to Victoria" through Casablanca Express. She had asked me to join her as we have not seen each other in a while. I live in British Columbia Canada and am familiar with Victoria and Vancouver Island. Our trip is scheduled...
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Anonymous
Anonymous

Tell me how you manage to have a girlfriend you don't see very often ; sounds ideal - especially if you don't get chewed out about it regularly ....

#1386262
My family got a great deal as a result of attending a time share, so I can't give this a 1 star review considering we got to our destination, had decent accommodations, and had a great time at Disney in December 2017. My experience with Casablanca was the only downside...
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#1170947
I received a free trip to Orlando after attending a timeshare event. I was told it would be two nights with optional upgrades . I sent in my hundred dollar deposit and months and months went by with no word from them finally the month before (I )had finally got a hold...
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1.0
#1380989
I was to recieve airfare for two to Las Vegas, Hotel accomodations, 2 tickets to Cirque de Soliel for Free and several other promos. I ended up paying for almost everything myself. Total expense to myself was well over $550. 9/10/18 This was the most expensive free...
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1.5
#1374660

Contact Casablanca Express

Mailing Address:
Casablanca ExpressPromotional Travel Servic
P.O. Box 4399 Casablanca Express 6300 Canoga Ave Suite 550 Woodland Hills, CA 91367
Woodland Hills, CA 91365-4399
USA
Phone:
(800) 315-2065
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Casablanca Express Products and Services

Sent me trip information that I did not pick. At the presentation, Shannon was one of the worse sales person that me and my husband has ever met. I wonder if this place is legitimate. I do not believe that I am going to get the trip that they promised. Also, the $100...
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#1333757