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As soon as I received my "free" hotel and theme park voucher for attending a Welk presentation, I came to read review on Yelp on Casablanca Express. I knew about the tricks that they put you through and I was determined to follow the rules to the tee. But guess what,...
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Anonymous
Bev

Sat through a 3 hour presentation to get a free airfare and hotel to Hawaii. After giving a $50 deposit and $159 for tax etc. now they are giving me the most inconvenient trav...

evilcc
evilcc

Yes, actually, complaining online really helped. The manager Julio reached out to me and resolved everything for me.I updated my Yelp review but forgot to update it here.If yo...

1.0
I didn't like
  • Rude staff
  • Misinforming practices
  • Constant upsell
#1107052
My wife and I went to the timeshare presentation and got our certificate for a free cruise to Alaska with flights included. The instructions were very confusing, but I was determined to get the free cruise. I had to send them a $50.00 check and they gave instructions...
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1.0
I didn't like
  • Custormer service
#1335433
My family got a great deal as a result of attending a time share, so I can't give this a 1 star review considering we got to our destination, had decent accommodations, and had a great time at Disney in December 2017. My experience with Casablanca was the only downside...
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#1170947
My wife called to book a deal for 2 day passes to Disneyland Resort & 1 night at the Disneyland Hotel in Anaheim. She was told & reassured that if we need to reschedule the date we could do so as long as it was done before a travel representative called us to discuss...
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Anonymous
Anonymous

UPDATE 8/7/18: My original review was placed 4 days ago. Since that time, Karen, a manager from Casablanca Express, contacted me via both cell phone and email. She apologized ...

1.0
#1320463
Sent me trip information that I did not pick. At the presentation, Shannon was one of the worse sales person that me and my husband has ever met. I wonder if this place is legitimate. I do not believe that I am going to get the trip that they promised. Also, the $100...
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#1333757
My Husband and I attended the seminar and received a 3-day stay in Maui period after months and months and months I'm sending paperwork back and forth and not being told when our vacation would be booked. We finally 30 days before vacation received a letter finally...
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Anonymous
gretch

We supposedly won a free 7 night stay in Jamaica though Luxury Vacations in Paradise, but I'm very skeptical to continue with Casablanca Express after seeing all the negative ...

Anonymous
horacio castellani

it happen exactly the same for me !! don't ever go to does presentation they lie . they tell you'll get three days two night in honolulu but true is they tell you no you need ...

#1246147
It begins when we received letter from one of the recruiters to become travel agent but at the end of that meeting we have to come out with big money to become one and we can’t afford to pay that amount. They offer us a free 7 day cruise to Alaska that goes under...
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1.1
#1326430
Casablanca Express is not fulfilling expressed service agreement for reservation I followed all protocol and steps involving what needed to be done to fulfill requirements for a 4 night cruise. The condition was sailing dates must be before expiration date and not...
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Anonymous
Anonymous

Casa Blanca decided to contact me and fix the situation

1.0
I liked
  • Presentation and initial promise
I didn't like
  • Anything about this whole deal
#1285462
Thought I would never have to make such remarks; however The Woodland Hills office is FREAKING RIDICULOUS, RUDE, UNSATISFYING team of people that really need a job without compassion for people. I've been traveling with CBE for many years and recently had serveral bad...
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1.5
I liked
  • Idea of receiving a free trip
I didn't like
  • Poor customer service from a manager
  • Custormer service
#1349614

Contact Casablanca Express

Mailing Address:
Casablanca ExpressPromotional Travel Servic
P.O. Box 4399 Casablanca Express 6300 Canoga Ave Suite 550 Woodland Hills, CA 91367
Woodland Hills, CA 91365-4399
USA
Phone:
(800) 315-2065
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Casablanca Express Products and Services

My husband and I went to a time share presentation and was presented with a "free trip" to the Bahamas for 4 people (2 Adults & 2 children). I literally just wrote the $100.00 check to the company and something told me, check the reviews online!! So after doing some...
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1.0
#1150741