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My spouse and I attended two presentations over the course of 3 years. The first presentation was at Sunset Getaway in Newport Beach we were promised a 3 day 2 night in vegas with airfare included (sounds great right) well we read of the paper from Casablanca and it was informed that we would have to pay a $100 fully refundable deposit which will be given to us at the time of check out.

Well things came up and we ended up never taken that vegas trip however I was in contact with someone via email and they told me that they would not refund my $100 due to me not taking the trip (why? I don't know because we never booked dates or anything) Fast forward to about a week or two ago we decided to give this another shot and went to another presentation this time we took the same free gift (Vegas 3 days 2 nights) I completed the form and sent the $100 deposit the next day cause we wanted to celebrate my spouse birthday in Vegas this upcoming November. Well I checked my bank account this morning and guess what? Casablanca has already deposited my check smh I googled their company and found their website and seen all these terrible reviews so to avoid being charged anything more I called and asked for a refund and the this is what happened; The gentleman who took the call was very rude, did not properly introduce himself when he took the call and told me if I wanted a refund I would have to wait a month for them to process my information and then another month to request a refund ( *** NO!) asked why did you guys cash my check if it takes this long to process and he said well we have to make sure the check is going to clear then once it clears you will then receive a letter in the mail in 3-4 weeks.

THIS COMPANY IS A COMPLETE SCAM AND JUST WANT TO TAKE PEOPLES MONEY. THEN SEND PEOPLE ON TRIPS WITH THE INTENTIONS THAT THEY ONLY HAVE TO PAY ONE FEE BUT IN REALITY THEY HAVE SO MANY OTHER HIDDEN FEES PLEASE LISTEN WHEN I TELL YOU IT'S REALLY TOO GOOD TO BE TURN DO NOT DO IT

Reason of review: Not as described/ advertised.

Monetary Loss: $135.

Preferred solution: Full refund.

Location: 6300 Canoga Ave #550, Woodland Hills, CA 91367, USA

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