Not resolved
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Fast talker. No help.

Would not provide the information and said it would be provided two months before the trip date. Only wanted the money. When I said I would send the money Julio became very happy. I tried to confirm that the $100 tax deposit and the prior $50 reservation fee was refundable.

He said no. But then said in the event I don't take the trip then the deposits are refundable (?). Isn't that the same thing?

Will not work with a company that is evasive with information, always wants more money, and will not give me a straight answer. If it looks like a scam, it sounds like a scam - it most likely is a scam!

Review about: Casablanca Express Manager.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

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